Senior Sales Operations Specialist

Superhuman team members in this role must be based in the United States.

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com.

To support our continued growth, we’re looking for a Senior Sales Operations Specialist to join our Revenue Operations organization. The Sales Operations Specialist will be a core part of the Sales Operations team, working closely with our B2B sales teams to maximize seller productivity and growth through operational excellence and efficiency. You will partner cross-functionally with Sales, Marketing, Customer Success, Data Science, GTM Systems, and other teams on key initiatives that enhance business performance, operational efficiency, and data integrity.

A typical day involves working on various Sales Operations requests and projects related to account and lead management, rules of engagement, sales process enhancements, territories, and the sales GTM tech stack.

As a Senior Sales Operations Specialist, you will own your day-to-day independently and be part of a growing Revenue Operations team. There is much room for growth and future process enhancements that directly impact the sellers we support. Our goal is to maximize sales productivity and increase operational efficiency and rigor. The right candidate will be able to strike a balance between strategic initiatives and day-to-day field support, while also adapting to a fast-paced, dynamic environment.

In your first 30 days, you will:

• Onboard and meet the team
• Shadow team members to gain an understanding of day-to-day questions and requests that sales operations supports
• Study and internalize the Superhuman Business sales process. Learn seller processes by independently testing scenarios in related systems
• Establish relationships with team members and cross-functional partners
• Learn Superhuman’s GTM Operations motion and understand how we handle territories, rules of engagement, and day-to-day processes for sellers
• Create a 30-day retrospective report outlining key learnings and areas for potential improvement 

By 3 months, you will:

• Triage, prioritize, and resolve daily sales operations requests and complete assignments on time
• Coordinate with stakeholders to drive proactive enhancements for sales ops initiatives, such as territory management tactics or account assignments
• Gain a thorough understanding of the daily impact of Rules of Engagement, Leads, and Account processes for a seller’s day-to-day
• Begin to iterate or build core sales operational processes to enhance the processes for routine requests you see daily in a manner that scales

By 6 months, you will:

• Continuously drive process enhancements or propose automation workflows to improve the seller experience and reduce manual work
• Provide ad-hoc training and sales support for sellers and maintain internal documentation
• Become the subject matter expert for all things Sales Ops related to the sales team
• Form a perspective on opportunities and initiatives to scale through technology and AI

By 12 months, you will:

• Have excellent systems and process-oriented thinking to drive the adoption of core processes that maximize seller productivity 
• Uplevel processes for sales with organizational growth and scale in mind 
• Proactively analyze sales territory design and provide actionable insights to leadership regularly
• Strong independent ownership of the sales ops processes, related systems, and design, whilst maintaining effective day-to-day sales operations

• Has 5+ years of experience in Sales, Revenue, or GTM Operations
• Has a growth mindset and the ability to work in a fast-paced environment and be hands-on in supporting growing sales and customer success teams
• Is highly organized and detail-oriented
• Takes ownership of all aspects of the role and seeks to uplevel processes over time, and is deeply involved in their day-to-day
• Is a self-starter who is motivated to achieve goals and has a bias for action
• Is a team player and an Independent thinker who works well on a team and is a highly productive individual contributor who actively shares ideas and feedback 
• Has strong communication skills, both written and verbal, in a remote environment with varying levels of the organization
• Has CRM Experience (Salesforce preferred)
• Is proficient in Excel and able to understand datasheets and interpret results

Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

United States: 

Zone 1: $137,000 - $188,000 /year (USD)

Zone 2: $123,000 - $170,000 /year (USD)

Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 
• Comprehensive benefits for candidates based in Germany: Grammarly offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more.
• Relocation Support: Grammarly provides comprehensive relocation support to make your move to Berlin seamless. Our package includes visa assistance, destination services to help you and your family settle in comfortably, and a relocation bonus to cover additional expenses, such as temporary housing.

At Grammarly, we value our differences, and we encourage all to apply. Grammarly is an equal-opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, gender, disability, sexual identity, or age.

For more details about the personal data Grammarly collects during the recruitment process, for what purposes, and how you can address your rights, please see the Grammarly Data Privacy Notice for Candidates here.