Senior Sales Operations Manager

About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity - Senior Sales Operations Manager - Remote (USA / Canada)

As the Sr. Sales Operations Manager at Wrapbook, you will serve as a strategic partner to sales leadership and a force multiplier for the go-to-market team.

You will architect and operationalize sales processes, implement tools that drive automation and data quality, and deliver actionable insights that shape business decisions.

You are equally comfortable zooming into tactical details and zooming out to strategic impact.

What You'll Do:

Define, Implement, and Manage our Deal Desk

• Define and implement Deal Desk processes as a strategic lever in our GTM motions, including tracking requests, approvals, contracts, and implementation for custom pricing.

• Partner closely with GTM Systems Architect to gather requirements, scope, and build these processes in our CRM

• Manage deal-desk on an ongoing basis, continuously and proactively identifying bottlenecks and areas for optimization to iteratively drive business value

Own and Optimize Sales Processes

• Champion our sales processes and methodology partnering closely with Sales leadership and Enablement to drive adoption, accountability. Monitor and report on the impact of changes to our processes through the funnel.

Deliver Best-in-Class Forecasting & Pipeline Management

• Support GTM forecasting processes, partnering with Sales leadership to drive a high degree of accountability for behaviors that lead to improved outcomes and accuracy.

• Manage the forecasting process from seller-level inputs to C-Suite level roll-ups

Enable Cross-Functional Alignment

• Collaborate with Marketing, Product, and Customer Success to ensure sales motions align with broader GTM strategy. Enable feedback flow between GTM and cross-functional teams.

• Optimize key handoffs between Marketing → Sales → Implementation → Customer Success

Build High-Impact Reporting & Insights

• Own executive-level reporting on pipeline health, conversion metrics, and sales performance. Proactively identify trends, surface risks, and recommend solutions using a data-driven approach, partnering closely with GTM Insights and Analytics Manager

• Create a data-driven sales environment where everyone has access to team and individual performance through dashboards and tools that help accelerate performance

• Lead ad-hoc analytical projects supporting the key company initiatives as required

Champion Tool Adoption and Automation

• Design and continuously refine end-to-end sales workflows to improve quality of inputs, increase rep efficiency, and minimize manual data entry. Drive process adoption across the team with clear documentation and feedback loops.

• Identify opportunities to leverage current or new tooling automate manual processes, reduce friction, and improve user experience. Proactively identify areas where AI can help our sales motions.

Lead Strategic Initiatives

• Demonstrate leadership in planning complex, cross-functional projects from scoping to execution (e.g., segmentation, capacity planning, compensation design). Ensure all initiatives have defined milestones, stakeholder alignment, and measurable business outcomes.

Drive Excellence and Efficiency in Operating Rhythms

• Own Sales compensation, Reporting for Monthly GTM Updates, MBRs/QBS, and alignment with cross-functional partners on results.

• Operationalize the Sales playbooks of Wrapbook so they become ingrained into the day to day of our Sales Team.

• Support the annual sales planning process with in-depth insights

You are likely successful in this role if you:

• Deliver measurable improvements in sales process efficiency and data integrity.

• Consistently provide forecasting clarity that sales leadership can rely on.

• Anticipate business needs and solve proactively.

• Communicate clearly and influence across levels and functions.

• Mentor peers through expertise and best practices, while remaining hands-on.

• Operate with a high degree of ownership, urgency, and follow-through.

What You'll Have:

• 5–8 years in Sales Operations, Revenue Operations, or Business Operations in a B2B SaaS environment.

• Advanced Salesforce experience including reporting and flow, Admin certification preferred.

• Strong analytical skills including experience with BI tools (Looker, Omni, etc.) and Excel.

• Proven ability to drive adoption of processes and tools across diverse teams.

• You demonstrate excellent project management with the ability to prioritize effectively in a fast-paced, dynamic Saas environment

• Strong written and verbal communication tailored to audiences ranging from individual contributors to the C-Suite.

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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