Senior Resource Management & Staffing Lead

Responsibilities:

• Staffing & Resource Management
• Own the full lifecycle of global staffing requests across all active and upcoming client engagements.
• Partner closely with Sales, Pre-Sales, and Delivery Leadership to understand project scope, timing, skill requirements, and client priorities.
• Match consultants to project roles based on skills, experience, availability, regionalities, utilization targets, and career development goals.
• Actively manage and optimize the bench, identifying short-term deployment opportunities and longer-term skill or capacity gaps.
• Align with Practice Leads to define common profiles for hiring consistency, as well as a clear definition of levels globally.
• Demand Forecasting & Capacity Planning
• Maintain an accurate, forward-looking view of demand relative to available capacity.
• Translate pipeline and delivery forecasts into actionable staffing plans.
• Provide clear, data-backed recommendations on hiring needs, timing, and required skill profiles.
• Proactively rotate bench talent across the portfolio based on pipeline and future opportunity trends to align with business direction and reduce time-to-fill for resource requisitions.
• Talent Acquisition Partnership
• When internal supply does not meet demand, collaborate with Talent Acquisition to address both ongoing pipeline needs and one-off hiring requirements by:
• Opening new requisitions
• Defining role requirements, priorities, and success profiles
• Aligning on timing, urgency, and pipeline approach (e.g., continuous vs. role-specific hiring)Serve as a key input into hiring decisions by grounding reqs in real client and delivery needs.
• Process, Systems & Reporting
• Design, improve, and operate scalable staffing and resource management processes, gaining alignment with key stakeholders.
• Lead staffing cadences (e.g., weekly staffing meetings) and ensure clear communication across stakeholders.
• Maintain and evolve skills inventories and resource data to support informed staffing decisions, while proactively identifying and influencing cross-department process improvements that enhance staffing accuracy, efficiency, and forward visibility.
• Produce reporting and insights on utilization, capacity, staffing gaps, and trends for leadership.
• Partner with Operations to enhance and optimize systems, including Certinia, Salesforce, and related tooling.
• Strategic Support
• Support mid- and long-term workforce planning aligned to Egen’s growth strategy.
• Help leadership make informed decisions around utilization targets, team growth, and service line investment.

Skills & Experience:

• 7+ years of experience in professional services operations, with at least 5 years in resource management, staffing, or workforce planning within an IT/consulting environment.
• Willingness to roll up sleeves and operate in a hands-on, execution-focused role.
• Experience with Professional Services Automation (PSA) and related operational systems; experience with Certinia and Salesforce preferred.
• Proven experience managing technical staffing across multiple concurrent, global engagements with competing priorities.
• Strong understanding of consulting delivery models, utilization, and capacity planning.
• Highly data-driven; possesses a strong understanding of data structures and data relationships, and is comfortable using metrics, dashboards, summarized/aggregated data, data queries, and GenAI tools to autonomously solve simple to moderately complex problems and inform decisions.
• Familiarity with modern technology consulting skillsets (e.g., cloud, data, engineering, platforms, GenAI / ML / Data).
• Excellent communication and stakeholder management skills.Exceptionally organized, proactive, and comfortable operating with ambiguity.