If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.
We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.
The Senior Renewals Specialist plays a critical role in managing complex renewal cycles, forecasting revenue, and engaging strategically with customers to ensure retention and growth. This position requires strong analytical skills, advanced negotiation capabilities, and the ability to collaborate across multiple teams. The Senior Renewals Specialist will act as a subject matter expert for renewal processes and mentor junior team members.
What a day in the life looks like:
Renewal Ownership
Manage high-value and strategic accounts throughout the renewal lifecycle.
Prepare and negotiate renewal agreements, ensuring timely execution and compliance with company policies.
Forecasting & Analytics
Maintain accurate renewal forecasts and provide insights to leadership on trends and risks.
Analyze churn patterns and develop strategies to improve retention rates.
Customer Engagement
Build strong relationships with key stakeholders to ensure a positive renewal experience.
Partner with Customer Success and Sales to identify upsell and cross-sell opportunities.
Process Leadership
Serve as a point of escalation for complex renewal issues.
Recommend and implement process improvements to enhance efficiency and customer satisfaction.
Mentorship & Training
Support onboarding and training of new renewal specialists.
Share best practices and act as a resource for team development.
What you bring to the team:
4–6 years of experience in renewals, account management, or customer success (SaaS experience required).
Proven track record of managing complex renewals and achieving retention targets.
Strong negotiation, communication, and analytical skills.
Proficiency in CRM tools (e.g., Salesforce) and renewal management platforms.
Ability to work independently and lead initiatives in a fast-paced environment.
Key Competencies
Strategic thinking with attention to detail.
Customer-centric approach with strong relationship-building skills.
Ability to influence and collaborate across teams.
Measurable Goals & Success Metrics
Renewal Rate: Maintain ≥ 92% renewal rate for assigned accounts. TBD.
Forecast Accuracy: Achieve ±3% variance in renewal revenue forecasting.
Upsell Contribution
Revenue through upsell opportunities.
Timeliness: Ensure 100% of renewals are completed before contract expiration.
Base salary: $80,000.00 USD + Commission
This range is indicative of the role. Final compensation is determined based on business and market conditions, and internal pay parity.
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Why join us?
At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.
We believe the future is better when supply chains work better.
We are an equal-opportunity employer and committed to inclusion in the workplace.
At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.
All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [email protected]
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.
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