Senior New Product Development Quality Engineer- Skin

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
We are seeking a strategic, analytical, and collaborative Senior Quality Engineer to join our New Product Quality team, with a specialized focus on skincare and beauty-tech medical device development. In this high-impact role, you will champion consumer safety, device efficacy, and regulatory-aligned quality throughout the product lifecycle - ensuring that every product delivers a trustworthy, high-performance skincare experience.
You will collaborate cross-functionally with R&D, Human Factors, Clinical/Scientific Affairs, Industrial Design, Supply Chain, Manufacturing, Customer Experience, Marketing, and Executive Leadership to shape skincare devices that not only meet specifications but consistently exceed user expectations - pre- and post-launch.
This is an exceptional opportunity to influence device design, quality strategy, and consumer satisfaction at scale, while gaining exposure to executive-level decision-making and innovation initiatives across the company.
Key Responsibilities
Customer-Centric Quality Leadership

• Analyze consumer complaints, device returns, skin-interaction feedback, clinical testing outcomes, and post-market surveillance data to identify root causes and drive both technical and user-experience corrective actions.
• Act as the voice of the consumer and patient in product quality forums, ensuring clinical insights, dermatological feedback, and user safety concerns lead to meaningful device improvements.
• Lead structured problem-solving (8D, DMAIC) and medical-device-appropriate risk assessment activities (e.g., Design FMEA, Use-Related Risk Analysis).

Product Development Support

• Serve as the NPD Quality lead for skincare device programs, providing input into design controls, safety assessments, human factors reviews, and documentation from early concept through verification, validation, and launch.
• Provide quality input on Engineering Change Notices (ECNs), ensuring robust verification/validation and safeguarding device performance, skin safety, and claim integrity.
• Partner with R&D, Clinical/Scientific Affairs, and Product Development to define, measure, and validate critical-to-quality (CTQ) attributes such as skin compatibility, thermal/electrical safety, treatment efficacy, and reliability.
• Ensure biocompatibility considerations, labeling requirements, and claims substantiation are integrated into the product development lifecycle.

Process & Supplier Quality Integration

• Collaborate with suppliers on root cause investigations and ensure timely and compliant closure of corrective and preventive actions (CAPAs) - especially for skin-contact materials, energy-based components, and precision hardware elements.
• Influence manufacturing readiness by identifying device-specific failure modes (e.g., thermal drift, optical degradation, vibration consistency, firmware/hardware interaction issues) and recommending risk-reducing controls.
• Support production transfer activities by ensuring alignment between design intent, process capability, and skincare-device quality requirements.

Post-Launch & Lifecycle Quality Management

• Monitor macro-level product performance trends, consumer sentiment, and post-market surveillance indicators to identify early warning signals for skincare-specific risks (e.g., irritation reports, thermal anomalies, inconsistent treatment outcomes).
• Drive iterative improvements to both hardware and user-experience elements post-launch, collaborating with Engineering, Design, Clinical, and Quality partners.
• Own product health dashboards and deliver actionable insights to senior leadership - emphasizing device safety, reliability, and real-world efficacy.

Cross-Functional Influence & Continuous Improvement

• Facilitate cross-functional quality meetings, delegate issue resolution, and ensure clear ownership and accountability across engineering, supply chain, and clinical teams.
• Identify and implement process efficiencies within design control workflows, documentation management, risk files, and testing strategies.
• Coach junior engineers or quality team members to elevate the rigor, technical depth, and compliance mindset of the overall Quality function.

Qualifications
Education & Experience

• Bachelor's degree in Mechanical Engineering, Biomedical Engineering, Quality Engineering, Product Development, Human Factors Engineering, or a related technical discipline.
• 4-7 years of experience in quality engineering with a strong focus on new product development for skincare/beauty devices, medical devices, wellness technology, or consumer electronics with biological interaction.
• Experience working with risk management, verification/validation, and design controls in a regulated or semi-regulated device environment.

Technical Skills & Knowledge

• Deep understanding of medical-device-relevant product development lifecycle, risk management, design control, and verification/validation requirements.
• Proficient with root cause analysis tools (5 Whys, Fishbone, Fault Tree), FMEA, and statistical analysis.
• Strong knowledge of change management, CAPA processes, manufacturing quality, engineering documentation, and control methodologies.
• Working knowledge of standards such as ISO 9001, ISO 13485, IEC/UL device safety standards, ISO 14971 (Risk Management), and human factors guidelines is highly preferred.
• Familiarity with dermatology considerations (e.g., biocompatibility, irritation testing, claims support) is a plus.

Tools & Systems

• Proficient in Microsoft Office Suite; experience with PLM platforms, quality systems, and eQMS tools is a plus.

Soft Skills

• Strong problem-solving mindset, attention to detail, and structured analytical approach.
• Excellent written and verbal communication skills with the ability to influence technical and non-technical stakeholders and present to leadership.
• High degree of autonomy, initiative, accountability, and follow-through in driving cross-functional programs to completion.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range
$108,500-$162,800 USD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]