We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.
As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.
When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.
We are seeking a professional with 5+ years of relevant experience to join our team as a Senior Quality Engineer. They will support the Quality & Customer Satisfaction team to ensure product quality performance by investigating and prioritizing market product quality issues. They will work to secure the voice of the customer in the problem-solving processes through knowledge management. This will demand a high level of product knowledge, problem solving, and ability to work with global colleagues across engineering, production, purchasing & field service network.
Key Responsibilities:
- Chairperson for the Field Quality Meeting for assigned markets.
- Leadership of Quality Action Group (QAG) as appointed.
- Search, detect and quantify actively & preventively customer quality issues at an early stage via enhanced analytics.
- Prioritizing quality actions inside Volvo Group to achieve committed quality targets for assigned products.
- Actively search for rapid containment actions & recommend appropriate quality solving tool for an identified field issue.
- Decide, among all the issues experienced by the customer, what are the emerging issues that must be pre-investigated.
- Initiate, coordinate, and prioritize quality actions inside design Engineering, Purchasing, and Manufacturing.
- Clear communication and reporting on product quality or on customer satisfaction within the company.
- Check effectiveness of implemented Quality solving solutions
- Request external campaign based on technical description and present at the External Campaign Committee.
- Identify potential safety related issue upon field report / claim received and communicate to Safety Investigator.
- Leadership of actions/tasks within the PQL network to achieve the Application quality goals.
- Challenge other Product Quality Leaders to prioritize major issues not addressed.
Qualifications of a successful candidate include:
- Bachelor's degree in engineering, or business-related field
- Master’s Degree preferred.
- 5+ years of automotive industry experience, preferably in a service or maintenance related role.
- Excellent communications skills, verbally & written.
- Cross-functional team leadership or project management experience
- Experience in dealership operations or in a position with direct dealer interface a plus
- Judgement abilities for prioritizing issues adding value for both customer and brand.
- Ability to quickly gain credibility and establish positive relationships / networking.
- Quality solving processes with experience in predictive analytics and data mining.
- Strong customer focus (internal and external)
- Fluent in English language
- Global experience is an advantage.
Salary Range: $65,000-70,000
The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience
ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.
Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.
Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.
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