Senior QA Engineer - ServiceNow (Test Automation) - Finance

At Truelogic, we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Our client is a leading, nationally recognized financial services company specializing in the U.S. mortgage market. Serving millions of customers, the organization operates through a modern, digital-first platform focused on efficiency, transparency, and customer experience. Its mission is to make homeownership more accessible by delivering reliable, competitive, and customer-centered lending solutions.

The Senior QA Engineer will be responsible for planning, designing, and executing automated testing strategies within the ServiceNow platform, with a strong focus on upgrade and regression testing. The primary mission of this role is to ensure a seamless platform upgrade by owning the quality and stability of the ServiceNow environment through a robust, automated regression suite. This is a highly technical role requiring deep knowledge of ServiceNow’s unique architecture and server-side scripting model. The specialist will design and maintain a robust automated regression suite, collaborate closely with developers and architects, and act as the technical owner of upgrade automation, driving continuous improvement in test automation practices across the ServiceNow ecosystem.

• Design and execute automated testing strategies focused on governing upgrade regression coverage across the ServiceNow platform.

• Develop, configure, and maintain advanced ServiceNow ATF scripts for core modules (ITSM, ITOM) and custom applications, including server-side logic using the ServiceNow Rhino JavaScript engine.

• Build and maintain a comprehensive Upgrade Regression Suite that validates platform architecture, integrations, and customizations.

• Perform regression testing for new releases and platform upgrades to prevent functional defects and ensure production readiness.

• Establish performance baselines using ATF and identify areas for remediation.

• Identify, log, and track defects discovered through automation, partnering with development teams to drive rapid resolution.

• Continuously update and refine automated test libraries to align with new platform enhancements and customizations.

• Translate business processes into executable test cases in collaboration with architects and developers.

• Package test data, execution evidence, and automation results, and report quality metrics and risks to QA Leads and technical stakeholders.

• Conduct knowledge transfer sessions and promote ATF best practices across engineering teams.

• Collaborate with QA, developers, and architects throughout the test lifecycle, bridging the gap between “it builds” and “it works.”

• 5+ years of hands-on experience as a ServiceNow ATF Engineer or Specialist.

• Strong knowledge of the ServiceNow platform and Automated Test Framework (ATF).

• Solid experience with ServiceNow ITSM modules.

• Proven experience with upgrade and regression testing.

• Advanced server-side JavaScript experience specific to the ServiceNow Rhino engine.

• Deep understanding of automated testing methodologies, UI testing, and BDD.

• Experience working with developers and solution architects.

• Proven track record of technically managing automated testing for major ServiceNow platform upgrades.

• Working knowledge of REST and SOAP APIs for integration testing.

• Familiarity with Agile methodologies and defect management tools.

• CIS-ATF (ServiceNow Certified Implementation Specialist – Automated Test Framework) certification is highly preferred.

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now!