Summary
Guidewire is a software company.Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Job Description
Our Professional Services team is looking for a customer-oriented Senior Project Manager with a track record of delivery expertise on enterprise programs to work directly with customers during the implementation of InsuranceNow.
What You'll Do
Ability to create, maintain, and ‘own’ Project Roadmap for signed customer support efforts.
Ability to track a Project budget forecast for the duration of customer support efforts.
Manages dependencies and timing between work requests.
Ability to draft statements of work and negotiate with customers.
Provide leadership, management, and oversight of a single or multiple Implementation and Support projects.
Demonstrated flexibility in delivering projects using different SDLC methods.
Provide the project team direction and prioritization of activities per defined and agreed.
Builds and fosters strong and trusted relationships with customers. Owns and manages customer relationships during implementation. Determines the appropriate amount of Project Management ‘on-site’ time required to maintain relationships.
Manages customer expectations at both the Project Team and Executive Level through the Project Lifecycle
Holds the Guidewire team and customer team accountable to agreed-upon deliverables and associated milestones, sets expectations around impacts of delays, and manages stakeholder expectations throughout the implementation process. Escalates delays and project impacts appropriately and creates appropriate project artifacts.
Captures, manages, and plans mitigation/resolution of project issues and risks.
Manages internal and external team/stakeholder expectations through daily, weekly, and monthly communications with resources/stakeholders at all levels (team through C level).
Tracks project budget, risks, and issues and reports on a weekly basis, presenting to Customer Sponsor/Steering Committee at least once monthly. Provides suggestions on how to manage delivery to Customer Leadership successfully.
Understands customer Production needs and determines Staffing Model, Release Plan, and Roadmap to meet these needs. Direct team as to this plan.
Balances customer Production Support needs with Implementation activities to ensure overall delivery meets customer needs.
Determines ‘Implementation Support’ budget approach with customer sponsors, and enforces.
Travel based on customer needs; typically with new customer kickoff.
East coast time zone work hours and travel (less than 25%) may be required
What You'll Bring
Large enterprise program delivery
P&C Insurance industry – carrier-side is a plus
Work in a highly matrixed organization
Proven track record of delivery success
SaaS software implementation experience
Executive level customer facing experience
Extensive Project Management experience; Must have project experience managing complex enterprise level project(s)
Experience working across multiple projects, and in a project team environment.
Resource management experience
Demonstrated skill in working with implementation partners, and managing multi-functional projects including software package implementations and information architecture.
Follows Agile, Waterfall, or other project management methodologies to ensure complete, documented deliverables, controls, issue resolution, risk mitigation, etc.
Very strong communication skills (listening, written and verbal).
Demonstrated excellent negotiation skills within challenging situations.
Ability to anticipate, mitigate, and resolve risks and conflicts across different stakeholders.
Ability to function successfully within fast paced, complex projects.
Experience working with onshore and offshore resources across multiple geographies.
Technical knowledge of Java enterprise projects and assumes excellent usage level of Microsoft applications stack.
Experience managing the migration of applications and data between on-prem versions and cloud.
Demonstrated ability to lead a team with effective decision making.
PMP, Prince2 or Equivalent qualification
Degree in related information technology or business background
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to [email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail [email protected] to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
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