Lead complex projects and program workstreams across product, technology, and go-to-market functions. Responsibilities include delivery planning, milestone and dependency management, risk mitigation, executive reporting, governance improvement, portfolio coordination, stakeholder alignment, and external partner management. The role requires business-level Salesforce fluency, technical requirements gathering, and independent judgment across concurrent, multi-region initiatives.
Program Delivery & Governance is the delivery and operations capability for Veriforce's Product and Technology organization. The function owns strategic program delivery across the business, delivery health and reporting, planning discipline, governance standards, and executive insight and leadership operations. The team operates as one unit with a shared career ladder and cross-coverage model. Veriforce operates across the US, Canada, UK, South Africa, Belgium, and other markets, and the function delivers across these regions. Where a region requires dedicated delivery support, the function deploys accordingly.
Building innovative solutions; enabling safer workplaces for everyone.
We’ll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners.
We take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet.
Keeping our network of hiring clients, suppliers, and contractors compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour by building best in class solutions.
The tech we build today, will create a better tomorrow.
Building innovative solutions; enabling safer workplaces for everyone.
We’ll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners.
We take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet.
Keeping our network of hiring clients, suppliers, and contractors compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour by building best in class solutions.
The tech we build today, will create a better tomorrow.
What that means day-to-day:
What you'll do
Project and program delivery
The Senior Project Manager carries more complex, higher-stakes delivery work than the Project Manager. You manage projects independently and take on the workstreams within larger programs that require experienced judgment and senior stakeholder management.
• Manage complex projects end-to-end with minimal oversight: scope workstreams, build delivery plans, track milestones and dependencies, and drive execution through to completion
• Own larger or higher-stakes workstreams within programs led by Program Managers, providing reliable delivery that the Program Manager can depend on across the full program
• Lead working sessions with senior stakeholders, drive alignment across competing priorities, and resolve delivery blockers that require judgment and influence
• Manage dependencies and risks across workstreams, assessing impact beyond your immediate scope and acting on what you see
• Support multiple concurrent projects and workstreams, maintaining delivery quality across all of them
Delivery health and reporting
At this level, your delivery signal goes directly to leadership. It needs to be trusted, current, and actionable without needing someone else to validate it.
• Produce delivery health reporting that is leadership-ready: clear, accurate, and actionable across assigned projects and programs
• Detect delivery drift and emerging risks proactively, escalating with full context, impact assessment, and recommended actions
• Maintain delivery signal quality across a broader scope than the Project Manager, covering more complex or cross-functional work
• Contribute to the function's consolidated delivery reporting and ensure the leadership view is reliable
Planning discipline and governance
The Senior Project Manager doesn't just execute governance standards. You shape and improve them, and you drive their adoption across the teams you work with.
• Hold milestone cadence across quarterly planning cycles, identifying gaps and driving alignment proactively
• Contribute to the design and improvement of governance practices, delivery artifacts, and templates for the function
• Drive adoption of tooling and governance standards across assigned teams, including data quality and reporting improvements
• Lead program onboarding as new initiatives enter the portfolio, ensuring they are set up for consistent delivery from the start
• Drive retrospectives that produce measurable improvement in delivery practice
Portfolio coordination and stakeholder management
Some assignments place the Senior Project Manager at the center of a portfolio where delivery sits with several owners and external partners. In these, you hold the integrated view and the communication, and the quality of that coordination is what keeps the portfolio moving.
• Maintain a single, reliable master timeline and status view across concurrent workstreams, including work delivered by external partners
• Host working sessions and status updates that give the right level of detail to the right stakeholder at the right time
• Manage expectations across executive sponsors, senior stakeholders, and delivery partners so delivery teams stay focused on the work
• Track cross-workstream dependencies and surface early when movement in one area affects another
• Gather requirements and status from technical teams, stakeholders, and delivery partners and translate them into a clear, organized plan
• Hold external delivery partners to the agreed timeline and priorities at planning and communication level
What success looks like
At three months
Operating independently across the portfolio with a clear grasp of the workstreams, dependencies, and stakeholder landscape. A single master timeline and status view in place and trusted. Relationships established with senior stakeholders across engineering, product, and business functions, and with the delivery partners involved. Delivery tracking and reporting running at a standard leadership trusts without needing to verify. Demonstrating the ability to identify risks and implications beyond your immediate workstream.
At six months
Leading complex delivery work independently with minimal oversight. Stakeholders across the portfolio relying on your delivery signal and judgment. Dependencies and risks surfaced early with recommended actions rather than escalated after the fact. Competing priorities across senior stakeholders managed with confidence and sequencing decisions made with sound judgment. Governance contributions visible: practices you have improved or driven are in use across assigned teams.
At twelve months
Established as a trusted delivery partner to Program Managers, senior stakeholders, and leadership. Complex projects and workstreams delivered consistently to standard. Governance and delivery practices you have shaped embedded across teams and delivering measurable improvement. Ready to take on further strategic programs across the function, operating with the independence, stakeholder reach, and delivery judgment that define the Senior Project Manager level.
Project and program delivery
The Senior Project Manager carries more complex, higher-stakes delivery work than the Project Manager. You manage projects independently and take on the workstreams within larger programs that require experienced judgment and senior stakeholder management.
• Manage complex projects end-to-end with minimal oversight: scope workstreams, build delivery plans, track milestones and dependencies, and drive execution through to completion
• Own larger or higher-stakes workstreams within programs led by Program Managers, providing reliable delivery that the Program Manager can depend on across the full program
• Lead working sessions with senior stakeholders, drive alignment across competing priorities, and resolve delivery blockers that require judgment and influence
• Manage dependencies and risks across workstreams, assessing impact beyond your immediate scope and acting on what you see
• Support multiple concurrent projects and workstreams, maintaining delivery quality across all of them
Delivery health and reporting
At this level, your delivery signal goes directly to leadership. It needs to be trusted, current, and actionable without needing someone else to validate it.
• Produce delivery health reporting that is leadership-ready: clear, accurate, and actionable across assigned projects and programs
• Detect delivery drift and emerging risks proactively, escalating with full context, impact assessment, and recommended actions
• Maintain delivery signal quality across a broader scope than the Project Manager, covering more complex or cross-functional work
• Contribute to the function's consolidated delivery reporting and ensure the leadership view is reliable
Planning discipline and governance
The Senior Project Manager doesn't just execute governance standards. You shape and improve them, and you drive their adoption across the teams you work with.
• Hold milestone cadence across quarterly planning cycles, identifying gaps and driving alignment proactively
• Contribute to the design and improvement of governance practices, delivery artifacts, and templates for the function
• Drive adoption of tooling and governance standards across assigned teams, including data quality and reporting improvements
• Lead program onboarding as new initiatives enter the portfolio, ensuring they are set up for consistent delivery from the start
• Drive retrospectives that produce measurable improvement in delivery practice
Portfolio coordination and stakeholder management
Some assignments place the Senior Project Manager at the center of a portfolio where delivery sits with several owners and external partners. In these, you hold the integrated view and the communication, and the quality of that coordination is what keeps the portfolio moving.
• Maintain a single, reliable master timeline and status view across concurrent workstreams, including work delivered by external partners
• Host working sessions and status updates that give the right level of detail to the right stakeholder at the right time
• Manage expectations across executive sponsors, senior stakeholders, and delivery partners so delivery teams stay focused on the work
• Track cross-workstream dependencies and surface early when movement in one area affects another
• Gather requirements and status from technical teams, stakeholders, and delivery partners and translate them into a clear, organized plan
• Hold external delivery partners to the agreed timeline and priorities at planning and communication level
What success looks like
At three months
Operating independently across the portfolio with a clear grasp of the workstreams, dependencies, and stakeholder landscape. A single master timeline and status view in place and trusted. Relationships established with senior stakeholders across engineering, product, and business functions, and with the delivery partners involved. Delivery tracking and reporting running at a standard leadership trusts without needing to verify. Demonstrating the ability to identify risks and implications beyond your immediate workstream.
At six months
Leading complex delivery work independently with minimal oversight. Stakeholders across the portfolio relying on your delivery signal and judgment. Dependencies and risks surfaced early with recommended actions rather than escalated after the fact. Competing priorities across senior stakeholders managed with confidence and sequencing decisions made with sound judgment. Governance contributions visible: practices you have improved or driven are in use across assigned teams.
At twelve months
Established as a trusted delivery partner to Program Managers, senior stakeholders, and leadership. Complex projects and workstreams delivered consistently to standard. Governance and delivery practices you have shaped embedded across teams and delivering measurable improvement. Ready to take on further strategic programs across the function, operating with the independence, stakeholder reach, and delivery judgment that define the Senior Project Manager level.
What you’ll need to be successful:
What we're looking for
Delivery capability
• 6+ years of progressive experience in project delivery or program support, with demonstrated growth in scope, complexity, and accountability
• PMP or equivalent certification (e.g., PRINCE2 Practitioner, PgMP)
• Experience in a SaaS or technology-driven business, with a strong understanding of software delivery cycles and product-led organizations
• Track record of managing complex projects independently with minimal oversight
• Strong delivery health and reporting capability that leadership trusts directly, not reporting that requires validation by others
• Proactive risk identification across a broad scope, with evidence of assessing impact and recommending actions, not just escalating
• Experience contributing to the design or improvement of governance practices, delivery standards, or operational frameworks
• Ownership mentality. Takes accountability for delivery outcomes and acts on what they see without waiting to be directed
• Bachelor's degree or equivalent professional experience
Stakeholder and commercial judgment
• Demonstrated stakeholder management beyond immediate workstream, including engagement with senior leaders across functions
• Exceptional interpersonal judgment, with the ability to hold alignment where executive sponsors, senior stakeholders, and delivery partners have competing priorities
• Ability to manage competing priorities across senior stakeholders and make sequencing and trade-off decisions with sound judgment
• Experience supporting go-to-market, sales operations, or commercial transformation programs
Salesforce and technical fluency
• Functional familiarity with Salesforce and the ability to manage Salesforce-related processes at a business level
• Able to map how data and fields connect across Salesforce and adjacent systems, including field dependencies, bidirectional requirements, and timing constraints
• Able to gather requirements from technical teams and stakeholders, capture them accurately, and communicate them clearly to a non-technical audience
Working pattern
• Based in North America, with working hours that provide strong daily overlap with US business hours
• Available for up to 25% travel, domestic and international
Preferred
• Bilingual (English/French)
• Experience with Agile, Waterfall, or hybrid delivery models
• Experience supporting multi-region programs across time zones and geographies
• Experience mentoring or supporting the development of more junior project delivery staff
• Experience coordinating across external delivery or consulting partners
Delivery capability
• 6+ years of progressive experience in project delivery or program support, with demonstrated growth in scope, complexity, and accountability
• PMP or equivalent certification (e.g., PRINCE2 Practitioner, PgMP)
• Experience in a SaaS or technology-driven business, with a strong understanding of software delivery cycles and product-led organizations
• Track record of managing complex projects independently with minimal oversight
• Strong delivery health and reporting capability that leadership trusts directly, not reporting that requires validation by others
• Proactive risk identification across a broad scope, with evidence of assessing impact and recommending actions, not just escalating
• Experience contributing to the design or improvement of governance practices, delivery standards, or operational frameworks
• Ownership mentality. Takes accountability for delivery outcomes and acts on what they see without waiting to be directed
• Bachelor's degree or equivalent professional experience
Stakeholder and commercial judgment
• Demonstrated stakeholder management beyond immediate workstream, including engagement with senior leaders across functions
• Exceptional interpersonal judgment, with the ability to hold alignment where executive sponsors, senior stakeholders, and delivery partners have competing priorities
• Ability to manage competing priorities across senior stakeholders and make sequencing and trade-off decisions with sound judgment
• Experience supporting go-to-market, sales operations, or commercial transformation programs
Salesforce and technical fluency
• Functional familiarity with Salesforce and the ability to manage Salesforce-related processes at a business level
• Able to map how data and fields connect across Salesforce and adjacent systems, including field dependencies, bidirectional requirements, and timing constraints
• Able to gather requirements from technical teams and stakeholders, capture them accurately, and communicate them clearly to a non-technical audience
Working pattern
• Based in North America, with working hours that provide strong daily overlap with US business hours
• Available for up to 25% travel, domestic and international
Preferred
• Bilingual (English/French)
• Experience with Agile, Waterfall, or hybrid delivery models
• Experience supporting multi-region programs across time zones and geographies
• Experience mentoring or supporting the development of more junior project delivery staff
• Experience coordinating across external delivery or consulting partners
What you’ll get in return:
We have a hybrid workplace policy. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!
Personal Health & Wellbeing
>🧠 Integrated mental health & wellbeing support
>🌴 Vacation – starting at 3 weeks
>💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community
>🩺 Comprehensive medical and dental coverage
>🩺 Comprehensive medical and dental coverage
> 😴 End of the year, company-wide shut down for you to relax and recharge
Future Planning
>🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
About
Equal Employment Opportunity We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.
Similar Jobs
Artificial Intelligence • Enterprise Web • Software • Design • Generative AI
Supports the Engineering, Product, and Design organization as the operational backbone of its People function. Handles employee and manager questions, lifecycle events, investigations, performance documentation, engagement surveys, performance reviews, compensation updates, and learning initiatives. Partners across People Team functions, coaches managers, maintains confidential and consistent processes, manages shifting stakeholder priorities, and uses AI tools and automation to streamline recurring administration, reporting, and program execution.
Top Skills:
Ai ToolsAutomation
Marketing Tech • Real Estate • Software • PropTech • SEO
Own the product strategy and roadmap for SEO and AI visibility across thousands of real estate websites. Lead technical SEO foundations, structured data, performance, content discovery, experimentation, migrations, measurement, and AI citation visibility. Partner with engineering and product teams to establish scalable defaults, safeguards, and implementation standards. Define platform-level goals, analyze outcomes through cohort testing and causal measurement, and report organic performance and client impact to leadership.
Top Skills:
Ai SearchCausal Impact AnalysisChatgptGeminiGoogle Ai OverviewsGoogle Search ConsoleJavaScriptLog AnalysisPerplexityProgrammatic SeoSeoStructured Data
Cloud • Security • Software • Cybersecurity • Automation
Sources and engages passive candidates for sales roles across the AMER region, primarily Account Executives. Builds talent pipelines, maps competitive markets, screens candidates, partners with recruiters and hiring managers, maintains applicant tracking data, and improves outbound sourcing strategies and candidate experience in a fully remote environment.
Top Skills:
AIGitlabGreenhouseLinkedInLinkedin Recruiter
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
