Senior Programs and Business Operations Lead

The Community You Will Join: 

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Difference You Will Make:

As a Senior Programs and Business Operations Lead, you will work with the Homes Leadership to develop and execute strategies to grow the success of Airbnb globally. You will also align with Homes Leadership, regional teams and cross functional teams to analyze data and deliver strategic recommendations to drive the Homes business globally. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed.

You should be great at understanding the needs of the airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace.

A Typical Day: 

• Drive annual strategy & planning process, including determining business upside and resources needed to deliver that
• Build tools and equip teams with the relevant data support to tools to make actionable decisions
• Develop actionable business analysis - enable functional leads to provide consistent information to their teams and stakeholders
• Assist to leadership inquiries, providing data driven insights driven insights quickly and accurately by leveraging tools such as SQL, excel and Tableau
• Manage a handful analysts to support local and regional partners with insights and decision making capabilities
• Create materials to communicate strategy and business performance to key stakeholders
• Liaise with functional teams (comms, marketing) to provide business recommendation and inform functional priorities and initiatives
• Assist ongoing projects with progress tracking and measurement capabilities such as performance dashboards
• Work with FP&A and Advanced Analytics to assess business performance (across multiple forums) and deep dive into areas of strength and weakness of the countries
• Incubate / run special projects that can be proven and handed off for scaling

Your Expertise:

• 12+ years experience in strategic roles, consulting, sales leadership or scaling global businesses 
• Experience managing a team
• Experience working cross-functionally with product, marketing, sales operations and enablement teams
• Ability to take initiative and deal with uncertainties
• Strong appetite for working with the Airbnb community
• Ability to manage complex projects and multi-task with excellent organization skills.
• Pays attention to both details and macro-level outcomes
• Seasoned internal and external communicator with strong interpersonal skills
• Ability to thrive in a fast-paced, dynamic and ever changing startup environment
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.
• Data driven, can do attitude, strategic thinker and passion for new products and solutions.
• Comfortable with Excel, SQL
• Strong verbal and written communication skills

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.