Senior Program Manager

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

SUMMARY

The Senior Program Manager will oversee and manage large-scale high-complexity software implementation, conversion and integration programs from inception to completion for clients within the financial services industry. This role requires a strategic thinker with extensive experience in program management, excellent leadership and negotiation skills, strong executive presence, and the ability to drive cross-functional teams towards successful project delivery.

teams towards successful project delivery.

Key Responsibilities:

• Lead and manage large-scale programs, ensuring timely and successful delivery.
• Develop and implement program plans, including scope, schedule, budget, and resource allocation.
• Collaborate with stakeholders to define program objectives, requirements, and deliverables.
• Identify and mitigate risks, ensuring program goals are achieved within constraints.
• Coordinate and lead cross-functional teams, including technical, operations, and business stakeholders.
• Monitor program progress, track milestones, and provide regular status updates to senior management.
• Regularly interact with internal and external leadership, including executives, acting as the primary escalation point.
• Create and maintain program documentation, including standard artifacts and reporting dashboards.
• Define and manage program governance (controls). Actively manage risks and issues, taking appropriate corrective measures.
• Maintain a forward-looking view of assigned programs, anticipating issues before they arise.
• Ensure compliance with industry standards, regulations, and best practices.
• Foster a culture of continuous improvement and innovation within the program team.
• Interpret contract terms and manage program scope and deliverables accordingly.
• Provide mentorship and guidance to junior team members.

RESPONSIBILITIES:• Data Analysis and Reporting: Collect, analyze, and interpret operational data to identify trends and areas for improvement. Develop and maintain reports and dashboards to track key performance indicators (KPIs). Present findings and recommendations to management through clear and concise reports. Should be able to understand and design What-if models for project P&L and resource allocations • Process Improvement: Evaluate existing operational processes and identify opportunities for improvement. Develop and implement process improvement strategies to increase efficiency and reduce costs. Collaborate with cross-functional teams to implement changes and monitor their impact. • Project Management: Assist in planning and executing operational projects. Track project progress, identify potential issues, and ensure timely completion of milestones. Coordinate with stakeholders to ensure project objectives are met. Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes. Generate reports & dashboard related to Program health considering cost, efficiency, timelines etc. EXPERIENCE AND KNOWLEDGE:• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 12+ years of related experience; or an advanced degree with 8 years of experience; or equivalent related work experience. • Project Management Methodology exposure preferred (PMP or PMI) • Strong analytical and problem-solving skills • Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint • Good hands-on experience of MS Visio, Lucid charts etc. • Exposure to Jira, Salesforce, Qualtrics, PowerBI etc • Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients. • Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations. • Capable of assessing project risks and related mitigation steps. • Client first attitude and commitment to satisfaction • Strong written and verbal communication skills • Excellent people and teamwork skills. • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment. • Prior experience with Salesforce (or other CRM tools) and SharePoint preferred. • Financial Services and enterprise software experience preferred.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements