Senior Program Manager - Technical

Lead cross functional initiatives to decommission the legacy system, implement new Enterprise Territory Management (ETM) functionalities, and deliver user-requested business enhancements within the Red Hat Sales Cloud (RHSC) and Salesforce CRM (Customer Resource Management) platform.

*Telecommuting role to be performed anywhere in the U.S.

What You Will Do:

• Drive the end-to-end program management of CPQ (Configure, Price, Quote) requirements including implementation, migration, and user enablement.

• Manage the design and delivery of customized workflows, approval matrixes, and price rule configurations aligned with regional and business specific requirements.

• Manage global project tracking using Jira and collaborate closely with engineering, product, and business teams to ensure alignment and delivery.

• Analyze and improve system performance by introducing automation.

• Design and implement the Dataverse Intake method, including automation of intake form submission to generate Jira stories directly.

• Act as program and coordination lead for Dataverse migration from source system to snowflake, ensuring alignment between technical teams, data product owners, and business stakeholders.

• Drive business coordination and lead the third party tax integration, including managing stakeholder communication, coordinating UAT (User Acceptance Testing), and overseeing implementation timelines.

What You Will Bring:

• Bachelor's degree (U.S. or foreign equivalent) in Business Analytics, Information Systems, Electronic Engineering or related field and five (5) years of experience in the job offered or related role.

• Must have five (5) years of experience with: applying Agile methodologies to lead programs and projects, including facilitating Agile ceremonies, managing product backlogs, coordinating with stakeholders, and ensuring timely delivery across teams; and leading cross-functional teams, engaging stakeholders, and driving alignment across departments to achieve program objectives.

• Must have four (4) years of experience with: Business Intelligence tools to build dashboards, track performance metrics, and analyze complex datasets to generate actionable business insights; analyzing and optimizing business processes, designing workflow automations, and implementing solutions to enhance operational efficiency; and gathering and documenting business requirements, translating them into functional specifications, and working with technical teams to implement solutions.

• Must have three (3) years of experience with: integrating CRM and ERP systems by executing data mapping, applying transformation logic, and ensuring data transfers across platforms; and Salesforce Sales Cloud and CPQ, including developing custom objects, workflows, validation rules, and complex pricing and product
  configurations.

#LI-DNI

The salary range for this position is $125,653 - $191,840/year. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.