Senior Program Manager Enterprise Platforms (RapidScale)

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow, backed by the strength of the Cox family of companies.
About the Role
We are seeking a Senior Program Manager for Enterprise Platforms to lead strategic, high-visibility initiatives that optimize and integrate RapidScale's business systems. This role requires a strong, enterprise-minded program leader who can oversee multiple complex initiatives across IT, operations, and customer experience while ensuring platform alignment and business value.
The ideal candidate brings experience managing large-scale enterprise programs, leading cross-functional teams, and driving transformation across systems such as ServiceNow, Salesforce, and Jira. This is a Raleigh-based role that will partner closely with business and technology stakeholders across the organization.
Key Responsibilities• Program Leadership: Own the delivery of multiple concurrent enterprise platform initiatives, ensuring alignment with business strategy and measurable outcomes.• Enterprise Systems Integration: Oversee cross-platform initiatives that improve scalability, efficiency, and user experience across Salesforce, ServiceNow, Jira, and related systems.• Cross-Functional Collaboration: Partner with IT, engineering, operations, and customer success teams to translate business requirements into executable programs.• Strategic Planning and Governance: Establish program frameworks, timelines, budgets, and performance metrics, managing dependencies across business units.• Change Management: Lead communications, adoption, and training efforts to ensure seamless transitions during platform rollouts and upgrades.• Continuous Improvement: Identify process inefficiencies and lead automation or workflow optimization efforts that enhance enterprise performance.• Metrics and Reporting: Track KPIs, budget adherence, and ROI for enterprise initiatives, presenting results and recommendations to senior leadership.
Minimum Qualifications• Bachelor's degree in a related field and six or more years of program or project management experience in enterprise IT, cloud, or systems environments. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.• Proven ability to lead complex, multi-stakeholder initiatives from strategy through execution.• Strong understanding of enterprise platforms and integration principles, including CRM, ITSM, automation, and workflow.• Expertise in Agile and Waterfall methodologies and program-level governance.
Preferred Qualifications• Experience with ServiceNow, Salesforce, Jira, or other major enterprise systems.• Certifications such as PMP, ITIL, or Agile/Scrum Master.• Hands-on experience leading platform transformation programs or integrations in managed services or enterprise technology settings.• ServiceNow certifications (CSA, ITSM, CSM, or SPM Implementer) a plus.
USD 99,000.00 - 165,000.00 per year
Compensation:
Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.