Senior Program Manager, Diagnostics

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

We are seeking an experienced, execution-driven Senior Program Manager, Blood Diagnostics to lead the end-to-end operational implementation and readiness of the blood diagnostics vertical. This role will be critical in bringing a strategic business initiative to life—from concept through launch—and ensuring all cross-functional teams are aligned, timelines are met, and operational excellence is achieved.

This is a unique opportunity to build new business verticals from the ground up, working at the intersection of healthcare innovation, blood diagnostics, and consumer experience.

This role reports to the Senior Program Manager of Pharmacy Implementation and is embedded within the fast-growing Operations & Compounding Program Management Office (PMO).

• Lead the end-to-end implementation from initial planning through full-scale operational launch and post-launch optimization for our blood diagnostics vertical.

• Design and execute scalable processes and workflows aligned with regulatory and clinical standards.

• Develop and manage detailed project plans using tools like Smartsheet or MS Project, including timelines, resource allocation, dependencies, critical paths, and risk registers.

• Collaborate cross-functionally with stakeholders in clinical operations, R&D, quality, supply chain, legal, finance, marketing, and customer support to drive seamless implementation.

• Partner with senior leadership to define program goals, budgets, and KPIs, and regularly report status, risks, and corrective actions.

• Apply Agile & Waterfall principles where appropriate to enhance adaptability, collaboration, and delivery cadence across workstreams.

• Oversee the transition from project launch to sustained operations, ensuring process handoffs, training, and systems are in place to support long-term success.

• Analyze operational performance and optimize workflows through root cause analysis and data-driven decision-making.

• Create and maintain stakeholder engagement plans, ensuring high visibility and alignment across all levels of the organization.

• Foster a culture of collaboration, accountability, and innovation, enabling high-performing cross-functional teams to deliver results.

• Minimum 8 years of project management experience, preferably in healthcare, diagnostics, medtech, or life sciences.

• Demonstrated experience standing up new operational business lines.

• Strong understanding of clinical workflows, lab operations, or at-home diagnostics is highly preferred.

• Proven ability to lead cross-functional initiatives involving regulatory, technical, operational, and commercial teams.

• Exceptional organizational skills, with the ability to manage complex timelines and competing priorities.

• Skilled in stakeholder management, written and verbal communication, and executive reporting.

• Proficiency in project management tools (e.g., Asana, Smartsheet, Monday.com, MS Project).

• PMP or similar certification is a plus.
  

• Comfortable operating in ambiguous, fast-paced environments.

• A problem solver with a builder mindset—can structure chaos into systems and processes.

• Passionate about improving healthcare access and patient experience through innovation and operational rigor.

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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