Senior Product Operations Manager

About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

We are seeking a Senior Product Operations Manager to drive operational excellence across the product lifecycle. In this pivotal role, you’ll streamline processes, enhance cross-functional collaboration, and ensure visibility and alignment across roadmaps and development initiatives.

You’ll work closely with product managers and engineering teams to support the delivery of high-impact solutions that align with company priorities. Success in this role requires a strong background in program management, product lifecycle management, and stakeholder alignment.

This position reports directly to the Senior Director of Product Operations & Delivery Excellence, offering a unique opportunity to influence how products are built, delivered, and scaled across the organization.

Here's a closer look at this key role:

Product Lifecycle Management

• • Identify systemic inefficiencies across the product lifecycle and drive large-scale process improvements to enhance operational efficiency and reduce bottlenecks.
  • Lead initiatives that promote scalable and adaptable product operations in a fast-paced environment.

Roadmap & Release Management

• • Serve as a key liaison across the organization to maintain and distribute the product roadmap, ensuring alignment with timelines, deliverables, and business priorities.
  • Manage product release timelines, supporting Product Managers through internal testing, demos, and usage reporting.
  • Leverage ProductBoard to manage release visibility, stakeholder alignment, and prioritization across the organization.

Cross-Functional Collaboration & Stakeholder Communication

• • Act as a bridge between Product, Engineering, Marketing, Sales, and Customer Success to ensure cohesive execution of product strategies.
  • Provide regular updates to leadership on product development progress, risks, and areas for improvement.

Reporting & Metrics

• • Track and report on key performance indicators (KPIs) related to product development efficiency, release timelines, and post-launch success.
  • Deliver actionable insights to leadership to support continuous improvement efforts.

Tool Optimization & Process Improvement

• • Drive effective adoption and usage of tools like ProductBoard, JIRA, and Confluence to enhance transparency, productivity, and collaboration.
  • Proactively identify risks and blockers within the product development process and collaborate with teams to implement solutions.

Change Management

• • • Lead the successful rollout and adoption of new tools, systems, and processes within Product and Engineering teams, ensuring smooth transitions and minimal disruption.

What You'll Need:

• 5+ years of experience in product operations, product management, or a related role within a SaaS or observability-focused company.
• Proven track record of managing product development cycles and ensuring cross-functional alignment in a fast-paced, high-growth environment.
• Hands-on experience with ProductBoard for managing the product development lifecycle (PDLC) and improving roadmap visibility.
• Strong proficiency with project management and collaboration tools such as JIRA and Confluence.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Analytical mindset with the ability to track, measure, and report on operational and product-related KPIs.
• High attention to detail and the ability to manage multiple projects simultaneously.
• Experience leveraging AI tools to enhance productivity, drive innovation, or support problem-solving.

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Anticipated Application Close Date: 08/18/2025

LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.