Senior Product Manager, Mortgage Experience and Manufacturing

About the teamAt Zillow, we’re reimagining real estate to make it easier to unlock life’s next chapter. Zillow Home Loans plays a critical role in that vision by helping buyers move from home shopping to financing with more confidence, transparency, and ease. This team builds the lending experiences, internal tools, and operational systems that support a more connected mortgage journey inside the Zillow experience. The work spans highly complex, regulated workflows across verification, underwriting readiness, closing readiness, production visibility, and integrations with both Zillow systems and third-party mortgage platforms. By combining technology, automation, and deep partnership with Operations, Engineering, Design, Data Science, Compliance, and vendor teams, we’re improving the speed, quality, and predictability of the mortgage process for both borrowers and the teams who support them.

About the role

We’re looking for a Senior Product Manager to help transform mortgage fulfillment through AI-first product thinking, operational rigor, and systems design. This role sits at the intersection of product, operations, and technology, with the opportunity to rethink how work gets done across people, software, and automation in a highly regulated environment. You’ll help turn fragmented, manual workflows into scalable, intelligent, and reliable systems that improve file quality, reduce effort, streamline handoffs, and create more predictable closing outcomes.

You will operate across the fulfillment lifecycle to identify pain points, define product strategy, and deliver solutions that improve how work is structured, surfaced, and executed across teams and systems. The work requires a product leader who is equally comfortable navigating complex operational workflows, partnering deeply with business stakeholders and technical teams, and balancing speed, quality, compliance, and scalability. This is an opportunity to shape the future of mortgage operations by building smarter workflows, stronger internal tooling, and better-integrated systems that drive measurable business impact.

You Will Get To

• Lead AI-first product strategy for mortgage fulfillment workflows, operational tooling, and decisioning systems across the loan lifecycle, identifying where automation, intelligence, and human judgment should work together to improve operator productivity and borrower outcomes.

• Redesign complex, multi-step operational processes to improve quality, speed, cost efficiency, and the predictability of closing outcomes, with a focus on reducing manual effort, simplifying handoffs, and minimizing avoidable failure points.

• Build and evolve internal tools that support file setup, verification, conditions management, underwriting readiness, closing readiness, and production visibility, helping teams work with greater clarity, consistency, and control.

• Define how work moves across people, systems, and handoffs so the right actions happen at the right time, with clear ownership, stronger workflow orchestration, and better visibility into file progression across the fulfillment lifecycle.

• Partner closely with Operations, Engineering, Design, Data Science, Compliance, and external vendors to translate business needs and operational pain points into scalable, high-quality solutions that work in real-world production environments.

• Drive integrations across Zillow systems and third-party platforms, including LOS, POS, underwriting, verification, credit, and closing tools, ensuring the broader ecosystem supports a more connected and reliable operator experience.

• Use data to identify bottlenecks, define success metrics, prioritize opportunities, and measure the business impact of product investments, using insights to continuously refine workflows and improve throughput, quality, and predictability.

• Ensure solutions are operationally sound, compliant, auditable, and built to scale in a regulated environment, balancing speed of execution with risk management, reliability, and long-term maintainability.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $141,200.00 - $225,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• Problem Owner — You bring 5+ years of product management experience leading complex, multi-stakeholder products or workflows in regulated or operationally intensive environments. You are comfortable owning ambiguous problem spaces end to end and translating complex operational pain points into clear product strategy and execution.

• First-Principles Thinker — You approach complex workflows and operational challenges by breaking them down to their fundamentals. You are comfortable challenging existing patterns and rebuilding fragmented, end-to-end processes into clearer, more scalable systems.

• Data-Driven Decision Maker — You use data to shape priorities, define success metrics, test ideas, and make informed product decisions in complex environments with multiple handoffs, constraints, dependencies, and failure points.

• Results-Oriented — You quickly identify what matters most, move with urgency, and deliver durable solutions that improve quality, reduce manual effort, and create more predictable outcomes in real-world operational environments.

• Systems Thinker — You can connect decisions in one part of a workflow to broader customer, operator, compliance, and business outcomes across the fulfillment lifecycle, and you design with those complex dependencies in mind.

• AI-First Innovator — You bring strong AI fluency and product judgment, and know how to apply modern AI capabilities to improve workflow design, decision-making, execution, and operator productivity while balancing speed, risk, quality, and human judgment.

• Collaborative Communicator — You communicate clearly and collaborate effectively across Operations, Engineering, Design, Data Science, Compliance, legal and risk partners, and external vendors. You can translate complex operational and technical concepts into crisp decisions and aligned action.

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.