Job Summary
The Vanguard Financial Advisor Services Digital team is hiring an experienced, outcome‑driven, and client‑centric product manager to lead work at the core of our future vision: transforming how advisors use our website to explore and evaluate financial products.
This product manager will ground all decisions in deep advisor understanding, using that empathy to shape our personalization strategy for Vanguard products on the advisor website. You will orchestrate teams across the organization to enhance the fund‑selection experience and make product information easier to discover across search and generative platforms.
You will step into this role at an exciting moment for Vanguard, as we rapidly strengthen our digital presence to become embedded in an advisor’s day-to-day workflow, while accelerating expansion into a broader range of financial products and advisor services.
You will work with a highly talented and collaborative team, comprised of engineers, a UX designer, an analyst, and a scrum lead, in close partnership with a UX strategist and user researcher. It’s a hard‑working, collaborative group that values strong relationships.
Details
The Vanguard advisors’ website is a critical tool in serving the needs of financial advisors who are considering or doing business with Vanguard. The site aims to give advisors the information, tools, and insights to help them better serve their clients, highlighting Vanguard as a trusted partner.
In this role, you will lead both product discovery and delivery—with a particularly strong emphasis on discovery. This means deeply researching, testing, and experimenting to uncover opportunities that truly matter to advisors and move the business forward, and partnering with an agile team to bring new capabilities and features to life.
The ideal candidate will have an owner’s mindset, including overcoming obstacles to get things done; a strong outcome orientation; deep client-centricity; clear communication skills; and use data, research, and context to make good product decisions.
Responsibilities
- Use product management, agile, and design thinking practices to lead your cross-functional team through the end-to-end product development process: from identifying the right problem, to experimenting to validate potential solutions, to iteratively launching and evaluating new features.
- Be a leader in defining our vision and strategy around personalization and products, in close collaboration with a UX strategist, technical architect, and Digital/MarTech leadership.
- Constantly look for unmet advisor needs and prioritize small and large enhancements to better address them.
- Communicate findings and recommendations through compelling presentations and strategic roadmaps.
- Leverage leadership skills to rally a team of cross-disciplinary experts
- Develop and apply knowledge of the U.S. advisor industry, the Vanguard Financial Advisor Services offer, and the Vanguard Advisors’ website to make informed recommendations.
Qualifications
- Previous or current Product Manager experience is required with strong understanding of product life cycle and product discovery.
- Minimum 8 years of related work experience, with at least two years of experience leading large cross-functional teams on major organizational projects.
- Bachelor’s degree (B.E./B.Tech) in Computer Science or IT, or Bachelor’s in Computer Applications (BCA), or Master’s in Computer Applications (MCA).
- Strong expertise in digital product management, market analysis, and user experience optimization.
- Proven ability to translate customer insights into product improvements and new features.
- Experience working with engineering teams to drive product development from concept to launch.
- Excellent strategic thinking, problem-solving, and decision-making skills.
- Strong communication and stakeholder management abilities to align product strategy with business goals.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Top Skills
Vanguard Charlotte, North Carolina, USA Office
Two North Falls Plaza, Charlotte, NC, United States, 28217
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
