Senior Product Manager

About the teamZillow, the top real estate website in the U.S., is building an on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow to find and get into their next home with speed, certainty and ease.
The Data and Platforms organization at Zillow is enabling personalization across Zillow experiences and services in deep partnership across lines of business. This role is in our Customer Data and Identity team which is foundational to personalization as identity and accurate data are table stakes.

About the role

This Senior Product Manager role will set the vision and lead strategy for Auth Factors and Security spanning across the capabilities within our Customer Data and Identity team. Your account is your key to Zillow. A secure account is vital for any move journey. We strive to bring easy-to-use auth factors and provide the right security level at the right time so customers can easily move forward in their move, whether renting, buying, or selling. Use CIAM platform knowledge to improve authentication process on Zillow with customer data.

You Will Get To:

• Set a vision for how easy access to a secure account is central to Zillow Group’s customer promise

• Define the roadmap for authentication factors, using data and analysis to gain a deep understanding of our customer's difficulties

• Engage with other product areas and engineering teams to craft a joint strategy for using a consistent auth factor experience

• Define metrics for that will evaluate success for authentication factor use

• Identify and prioritize opportunities for improvement of authentication experiences across Zillow

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• You are a Product Manager who has led complex foundational and platform products through the lens of the customer.

• You are familiar with CIAM concepts and comfortable talking about authentication.

• Defines annual and quarterly product goals, objectives, estimated impact and success metrics that align to business strategy and product vision

• Plans across multiple teams, estimating level of effort, and identifying dependencies and resource needs

• Balances strategic priorities, business goals, user needs, technical feasibility, and time to market to define impactful product solutions

• Delivers on-time every time: gets to the core of a problem, identifies what needs to be done, and mobilizes teams to get results

• Appropriately and timely communicates and crafts documentation for varying levels of complexity, breath, or audience

• Investigates metrics movements and makes data driven product decisions

• Finds common ground, and leads, inspires and mentors

Qualifications

• 5+ years in product management with experience in consumer-facing products, SaaS, FinTech or other relevant experience

• Experience with authentication technologies or security protocols

• Strong analytical and problem-solving skills

• Proven track record in leading product initiatives

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.