About this role:
Wells Fargo is seeking a Senior Product Manager that will support our agent experience products to ensure that customer support team members can provide the best experience possible over the phone. This involves creating usable digital experiences that are efficient and ultimately reduce call handling times. You'll partner across various technology groups to provide solutions that will ensure our customer support teams can do their job accurately and as efficient as possible.
In this role, you will:
Required Qualifications:
Desired Qualifications:
Job Expectations:
Wells Fargo is seeking a Senior Product Manager that will support our agent experience products to ensure that customer support team members can provide the best experience possible over the phone. This involves creating usable digital experiences that are efficient and ultimately reduce call handling times. You'll partner across various technology groups to provide solutions that will ensure our customer support teams can do their job accurately and as efficient as possible.
In this role, you will:
- Lead or participate in product management initiatives and deliverables for product lines or services
- Contribute to product analysis across applicable markets, conduct market research and market results-oriented analysis
- Review and analyze marketing programs for new products or enhancements including identification of market segments, product positioning, product bundling, pricing and profitability
- Resolve moderately complex issues and lead team to meet project goals, objectives and deliverables
- Ensure programs adhere to compliance, privacy regulations and policies
- Collaborate and consult with managers, analysts and project teams to ensure that goals are achieved
- Support development teams by providing solutions to product features
- Partner across various product and technology teams to resolve cross dependencies
- Look for business opportunities through research and data analysis
- Work on various initiatives and enjoy problem solving
- Building great user experiences
- Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
- Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
Required Qualifications:
- 4+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experience with analytics tools
- Experience with APIs and understanding back-end technology
- Exceptional ability to translate complex business, technical, and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
- Experience consulting, influencing and partnering with a broad constituency of stakeholders. Demonstrated track record of effective influencing and collaboration at all levels
- 4+ years of experience working in an Agile environment, managing tradeoffs and executing day to day backlog prioritization and refinement; defining release plans aligned to the product strategy and roadmap
- Experience with Jira, Confluence, and Tableau
- Deep understanding of modern tech stacks (cloud, microservices, APIs, DevOps)
- Experience with Agile methodologies (Scrum, Kanban, Jira, Confluence)
- Strong analytical skills and data-driven decision making
- Experience supporting Auto Finance and/or Consumer Lending
- Ability to assess risk, implement solutions, and influence change
- Exceptional ability to translate complex business, technical, and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
- Experience consulting, influencing, and partnering with a broad constituency of stakeholders. Demonstrated track record of effective influencing and collaboration at all levels
- Experience with being able to articulate requirements in Epics/Features
- Experience with working with scrum teams
- Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions
- Demonstrated track record of effective influencing and collaboration at all levels
- Exceptional problem solving abilities
- Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
- Excellent written and oral communication skills with ability to clearly communicate results
Job Expectations:
- Must be able to work at posting location
- Relocation assistance is not available for this position
- This position offers a hybrid work schedule
- This position is not eligible for Visa sponsorship
Top Skills
APIs
Cloud
Confluence
DevOps
JIRA
Microservices
Tableau
Wells Fargo Charlotte, North Carolina, USA Office
355 W Martin Luther King, Jr BLVD, Charlotte, NC, United States, 28202
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