Senior Product Designer

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Our Senior Product Designers are an integral part of our Design team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity. 2-3 days/week. This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.

As a Senior Product Designer at WillowTree, you’ll lead design engagements for a variety of large and complex projects with minimal oversight. You’ll drive the design direction, and then make it happen!

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship.

• Collaborate daily with a multidisciplinary team of Software Engineers, Researchers, Strategists, Creatives, and Project Managers
• Engage with international clients, interfacing with high-level stakeholders
• Lead ideation sessions, workshops, demos, and presentations with clients on-site
• Establish design schedules, ensure final visual design concepts are on-brand, on-budget, and deliver on product strategy goals.
• Design products using all the tools in your toolbox—sketch, wireframe, design, prototype, animate—whatever is best to convey the ideal experience
• Prototype to communicate the “look” and “feel” of a project using Figma
• Collaborate with design peers to ensure designs are conceptually sound
• Ensure content strategy and design are aligned
• Build cohesive, lightweight, and purposeful design systems
• Continuously iterate your designs to stay current with mobile trends
• Give and receive design critique to help constantly refine and push our work
• Present your work to internal and external stakeholders, articulating the why of your design decisions
• Mentor new product designers and interns on visual and interaction design, problem-solving, client communication, and team interaction
• Push for and create inclusive, accessible design for all

• You’ve been designing digital products for 5-7+ years
• A portfolio that exemplifies strong visual design and a focus on defining the user experience
• You’ve proudly shipped and launched several products
• A strong understanding of typography, layout, color, and advanced design principles
• You’re a conceptual thinker who can translate customer needs, behaviors, and project requirements
• Experience in effectively presenting and communicating your design decisions to clients and team members
• You’re knowledgeable of what’s possible on modern digital platforms in addition to an understanding of platform design standards (e.g., HIG, Material Design)
• Experience with (and an affinity for) Figma.
• You're empathetic to client needs and can help find solutions if problems arise
• A commitment to being a trusted mentor and thought leader

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.