Senior Product Designer, Retention

The Role

We’re hiring a Senior Product Designer to join Apollo’s Retention Squad, focused on reducing churn, driving engagement, and maximizing customer lifetime value. This squad is at the forefront of Apollo’s mission to ensure users not only activate, but stay engaged and find long-term value through intuitive, habit-forming workflows.

Designers at Apollo are trusted partners in shaping strategy, driving experimentation, and creating seamless experiences that deliver measurable impact. You’ll collaborate closely with PMs, Engineers, and other Designers to craft thoughtful solutions backed by user research and product data.

This is a high-impact role where your work will directly influence Apollo’s vision of becoming the all-in-one GTM platform.

Responsibilities

• Partner with PMs, Engineers, and Analysts to identify churn drivers and friction points using user research and behavioral data.
• Design experiments and experiences that improve retention, cross-use case adoption, and depth of usage across Apollo’s surfaces.
• Elevate key moments in the user journey—especially empty, underutilized, and high-traffic states—through smart UX, education, and contextual guidance.
• Craft UX that supports self-serve activation and intelligent onboarding, leveraging AI and Apollo's Dynamic Activation Engine.
• Embed habit-forming, value-reinforcing patterns such as progress tracking, nudges, and personalized dashboards.
• Regularly interview users and test hypotheses to validate new designs and refine existing ones.
  Collaborate with the broader design org to maintain a cohesive experience and evolve Apollo’s design system.

Qualifications

• 6+ years of experience designing and shipping complex web-based products founded in data and customer insights.
• Experience working on growth, activation, or retention-focused teams is a strong plus—you’re familiar with designing for metrics like GRR, engagement, or multi-product adoption.
• You have expert design instincts & best practice knowledge to translate user problems, user goals, business objectives and technical constraints into excellent product experiences to deliver quick turnarounds & shorten feedback loops.
• You’re a self-starter that thrives while working in a fast-paced environment, working on multiple projects simultaneously.
• You have experience creating and maintaining components across multiple product surfaces in Figma.
• You are a voracious learner, constantly trying to learn how to improve customer experience, drive core metrics. Continuously learns new industry standards, staying up to date with how to get the most out of modern design tools including Figma.
• You have a passion for typography and copywriting and know how to write a simple, compelling microcopy to support your UI design.