Senior Product Designer, Commerce and Lifetime Value

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

*Strong Recommendation: Please submit a portfolio in your application (with the password)

THE ROLE 

We are seeking a Product Designer to join our team focused on Commerce and Member Lifetime Value (LTV). This is a high-stakes, high-impact role. You'll be designing critical member touch points that drive long-term customer value through proactive, data-driven interventions and experiences.

As a Product Designer for Commerce - Lifetime Value, you will help drive the strategic evolution of the member journey from the moment a user considers joining to the years they spend as a loyal subscriber. You will be a key contributor in how Netflix scales its global footprint through monetization, plan innovation, and high-impact experimentation.
 

WHAT YOU’LL DO

• Design for households: Deeply understand how families and individuals use Netflix in the home to maximize value across multiple profiles and devices. 

• Untangle complexity: Translate intricate targeting frameworks, ML algorithms, and regional privacy regulations into simplified, user-centric design strategies that respect global nuances.

• Unlock value realization: Create intuitive experiences that help members discover and utilize the full breadth of their plans (including Standard with Ads, Standard, and Premium offerings).

• Master the lifecycle: Explore and provocate for seamless onboarding flows, identify key moments for upsells, and deploy personalized and compelling offers. 

• Drive revenue through creativity: Translate complex business constraints and technical ambiguity into elegant design solutions that drive measurable revenue impact.

• Collaborate at scale: Partner with Ads, Commerce, and Core Product teams to ensure a unified experience across TV, Mobile, and Web. 

• High-fidelity craft: Create beautiful, emotionally compelling, and pixel-perfect design and narratives that set the bar for quality within the organization.

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WHO YOU ARE

• 7+ years of experience: Proven track record designing consumer-facing products at scale (web, mobile, and/or TV). Experience in growth or monetization is a significant plus. 

• Strategic thinker: You love to understand the "why" behind business metrics like average revenue per member, churn rate, etc.

• Mastery of craft: Exceptional skill in interaction design, visual design, systems, and prototyping. You can produce a wide range of concepts quickly but also go deep into edge cases and platform patterns.

• Experimental by nature: You enjoy A/B testing and iterating based on data, but you never sacrifice the user's emotional experience for a short-term metric.

• Comfortable with change and ambiguity: You thrive in a remote-friendly, highly complex environment and can drive projects forward independently. You view constraints as creative puzzles rather than roadblocks.  

• Great communicator and collaborator: Exceptional verbal and written communication skills, with a humble, partner-first approach to working with cross-functional teams. 

LOGISTICS

• Reporting to: Design Manager, Commerce - Lifetime Value

• Location: Remote-friendly (US), with periodic travel to Los Gatos, CA for high-intent collaboration and team-building

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.