Senior Product Designer - Analytics and Reporting

What you can expect

As a Senior Product Designer on Zoom Contact Center’s Analytics & Reporting team, you'll lead the design of intuitive, impactful data experiences. From crafting sophisticated visual interfaces to refining micro-interactions, you'll shape how users explore insights, monitor performance, and make informed decisions at scale.

About the Team

Zoom’s mission is to transform the way people connect, collaborate, and innovate. Our design team brings that vision to life—one thoughtful interaction at a time. We thrive on solving complex problems to champion the user’s voice and push the boundaries to design a world class enterprise product.

Responsibilities

• Leading strategic design initiatives that align with business objectives and elevate customer experiences in analytics and reporting.

• Driving innovation by developing and refining tools, methods, and design processes to tackle complex product challenges.

• Creating clear, scalable design systems and documentation that communicate design rationale, behavior, and interaction models.

• Collaborating cross-functionally with product managers, engineers, researchers, and data scientists to bring elegant solutions to life.

• Mentoring and guiding junior designers, fostering growth and design maturity across the team.

• Conducting and leading user research such as usability tests, interviews, surveys, and journey mapping to uncover insights and validate solutions.

• Identifying design risks early and proposing strategic solutions that balance user needs, business goals, and technical constraints.

• Owning your work from start to finish, delivering polished, high-quality results with minimal supervision.

What we’re looking for

• Demonstrate 5+ years experience in user-centered design, supported by a strong portfolio showcasing elegant visual and interaction design for data-rich or complex enterprise applications.

• Hold a bachelor degree Design, HCI, or a related field, or equivalent practical experience.

• Use modern design tools, especially Figma, to rapidly explore, prototype, and iterate on ideas with fluency and efficiency.

• Transform complex datasets into intuitive visual storytelling and user workflows, demonstrating proven success in designing for analytics or reporting experiences.

• Deliver scalable, thoughtful solutions that drive measurable outcomes by tackling ambiguous, high-impact challenges.

• Communicate design decisions clearly to stakeholders across disciplines, supported by strong storytelling and communication skills.

• Demonstrate experience mentoring designers, leading by example, and fostering a collaborative team culture to support professional growth and team success.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.