Senior Product Associate, Card Customer Experience and Benefits

You’ll help shape customer-facing products end to end, from discovery through delivery, using research, data, and strong partnership. Join a team where your work directly improves how customers experience and use their benefits.

As a Senior Product Associate in Card Customer Experience and Benefits, you partner with product, design, research, data, and technology to identify opportunities, define solutions, and continuously improve product performance and customer outcomes.

• Partner with the Product Manager to identify and validate new product opportunities through user research and discovery
• Translate customer needs and market insights into clear product hypotheses and feature concepts
• Consider upstream and downstream impacts of features to protect the end-to-end customer experience
• Support user research activities, journey mapping, and market analysis to inform the product roadmap
• Define and document product requirements, epics, and user stories to enable delivery
• Track and evaluate product metrics across the development lifecycle, including time, cost, and quality outcomes
• Monitor feature performance post-launch and recommend enhancements based on data and feedback
• Collaborate with cross-functional partners to align on scope, priorities, dependencies, and delivery plans
• Contribute to ongoing process improvements that increase product team effectiveness and execution quality

• 3+ years of experience in product management or a closely related domain
• Proficient knowledge of the product development lifecycle, including discovery, definition, delivery, and iteration
• Demonstrated experience with product lifecycle activities such as customer discovery and requirements definition
• Working knowledge of data analytics concepts and strong data literacy (ability to interpret trends and metrics)
• Strong written communication skills, including creating clear requirements and user stories
• Ability to collaborate effectively across product, design, technology, research, and analytics partners

• Experience supporting customer-facing digital products with measurable adoption and engagement goals
• Familiarity with experimentation and measurement approaches (for example, A/B testing or test-and-learn)
• Experience using customer insights (research, feedback, journey maps) to influence prioritization and roadmap decisions
• Comfort working in agile delivery environments and participating in ceremonies and backlog refinement
• Strong organizational skills to manage multiple priorities and stakeholder inputs

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans