Senior / Principal Product Manager (Accounting Integrations)

ServiceTrade is the leading provider of software as a service (“SaaS”) applications for commercial service contractors. Our customers use ServiceTrade’s mobile and web applications to streamline service operations and engage customers online to earn revenue growth averaging over 23% year-over-year.

A critical piece of our value proposition is ensuring that the work done in the field flows seamlessly into our customers' financial systems. We are seeking a Senior / Principal Product Manager to drive the strategy, roadmap, and execution of integrations between the ServiceTrade platform and major accounting/ERP systems.

Position Description:

As the Senior / Principal Product Manager for Accounting Integrations, you will be the bridge between technical engineering teams and critical user needs. You will focus on automating financial workflows, ensuring precise data reconciliation, and maintaining compliance for user personas like Controllers.

This is a high-visibility, remote role reporting to the VP, Product Management, with responsibility for leading and partnering closely with a team of engineers. You will work directly with customers and collaborate with executives across Sales, Customer Success, Product, and Marketing to deliver accounting integration solutions that meet evolving market needs and drive product adoption. You will leverage middleware and iPaaS solutions to bring new integrations to market rapidly—aiming to launch a new integration every quarter.

Key Responsibilities and Activities:

• Strategy & Roadmap: Define the vision for accounting integrations, ensuring they align with company goals and market demands. You will balance the maintenance of existing connectors with the rapid development of new ones.
• End-to-End Product Lifecycle: Own the development process from identifying customer pain points and defining requirements to launch and post-rollout optimization.
• Technical Partnership: Collaborate with engineering to build robust APIs, precise data mapping, and reliable connectors for accounting systems. You’ll navigate technical complexities while keeping the user experience seamless.
• Domain Expertise: Act as a subject matter expert on accounting workflows, including Accounts Receivable (AR), General Ledger (GL), and tax compliance. You must understand how construction-focused ERPs (e.g., Sage Intacct, Vista, and Spectrum) handle financial data.
• Guard Data Integrity: Obsess over reducing sync errors and financial discrepancies. You are responsible for ensuring that for our customers, the numbers always match and the "source of truth" is beyond reproach.
• Operational Excellence: Improve the speed of onboarding for new customers and partner with Support to decrease integration-related tickets through better product design and documentation.

What Success Looks Like:

• Ship 3-4 new accounting integrations in your first year
• Reduce integration-related support tickets by 30%
• Achieve 99%+ sync success rate across all connectors
• Partner with Sales to influence $5M+ in new business enabled by your integrations

• Experience (Senior): 5+ years in Product Management, including 3 years specifically focused on accounting, ERP, or financial systems.
• Experience (Principal): 8+ years in Product Management, including 5 years specifically focused on accounting, ERP, or financial systems.
• Domain Knowledge: Strong understanding of ERP and finance systems (Sage Intacct, QuickBooks, Vista, Spectrum, and other top construction ERPs).
• Execution Mindset: A proven track record of launching products quickly and iteratively. 
• Communication: Effective and adaptive communicator who can explain complex financial sync logic to a non-technical Controller and technical requirements to an engineer.
• Proactive Problem Solver: You take ownership and initiative, knowing when to dive deep independently and when to pull in expertise. You're comfortable navigating evolving priorities in a growing company and enjoy having the autonomy to shape solutions.
• Travel Requirements: Willingness to travel at least once per quarter, with additional travel as needed based on business needs.

A few things you want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical with Cigna (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Community Impact Program (Volunteer)
• Employee Reimbursement Program

#LI-Remote

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.
(AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, MD, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.