Senior People Solutions Business Partner

The Senior People Solutions Business Partner leads HR operations within the People Solutions and Services Center (PSSC). This role manages the employee lifecycle, including onboarding, offboarding, HR transactions, employee relations, leave management, ADA accommodations, compliance, and HRIS administration. With expertise in HR operations, policy application, and cross-functional collaboration, this position ensures operational efficiency, regulatory compliance, and positive employee experience. The role serves as a key liaison between HR, business leaders, and partners across Legal, Payroll, IT, Finance, and external vendors. Responsibilities include service quality, process improvement, and providing guidance on complex HR matters to leaders, associates, and HR COEs.

Duties and Responsibilities:

• Serve as a subject matter expert for a wide range of HR shared services requiring both broad and deep knowledge and experience in HR Operations, Employee Relations, Associate Life Cycle, and HR Compliance
• Manage the processing of business and time-critical HR-related transactions in various HRIS, ATS and technology platforms while maintaining high work standards and attention to detail to ensure all HR operations transactions are processed and documented according to applicable legislative requirements, Company policy, internal quality and performance standards
• Responsible for continuously reviewing and updating knowledge-base content and documentation to ensure the accuracy and relevancy of all information published and available to associates in the Knowledge Center
• Responsible for conducting Oracle audit reviews to ensure all transactions and processes are accurately captured in the system. Identify opportunities for continuous operational performance improvement/risk management.
• Manage and oversee all moderate to complex corrective actions, performance improvement plans (PIPs), and termination requests submitted by HR Business Partners and management. Responsibilities include drafting and reviewing performance management documentation, ensuring adherence to the correct progressive discipline workflow, and tracking action levels, required approvals, and signatures to maintain accuracy and compliance.
• Manage end-to-end HR administration—including onboarding/offboarding, background checks, system access, and HRIS data entry—ensuring compliance, accuracy, and a seamless experience for employees, contractors, and interns.
• Manage all employee leave processes, including FMLA, Paid Family Leave (PFL), Military Leave, and Unpaid Leave of Absence (LOA), ensuring timely communication, documentation, and support throughout the leave lifecycle
• Manage moderate to complex ADA requests, ensuring compliance with applicable laws and internal policies, while guiding associates and leaders through the interactive process and partnering with the HRBP team when cases escalate into employee relations concerns.
• Manages I-9 verification completion for all new hires, including addressing cases where requirements are not met, overseeing recertification processes in Equifax, conducting audits, and ensuring compliance with federal requirements and timely documentation. 
• Partner with HR Compliance Manager to manage all new hire and annual compliance training, background check audits and any other audits as required
• Responsible for monthly reporting of all foreign nationals to ensure compliance with visa requirements
• Handles all ad hoc HR projects including but not limited to promotion cycle support, review of control procedures, employee referral, introductory period evaluation process and performance management process
• Creates, maintains, and audits personnel files, ensuring accurate documentation, secured storage and compliance with organizational and legal requirements
• Responsible for all preparatory and administrative tasks related to reduction in force, ensuring accuracy, compliance and timely execution of documentation
• Manages the administration of the HR ticketing system (ServiceNow), ensuring timely triage, resolution, and documentation of associate inquiries and requests in alignment with service level agreements (SLAs)
• Build and foster strong relationships with key stakeholders
• Drive ongoing enhancement of HR programs and policies to align with PSSC goals. Facilitate coordination between the PSSC and the HR team to effectively support both routine and ad-hoc programs and events, including the annual benefits open enrollment, performance evaluation processes, training and development initiatives, and employee engagement activities.
• Define and monitor processes for monthly, standard, custom, and ad-hoc reports to support PSSC program needs and management objectives
• Consistently adhere to all confidentiality and HIPAA requirements in Inovalon's Operating Policies and Procedures, specifically regarding data handled or work undertaken in this position. Maintain the highest standards of privacy and confidentiality of all Company, associate, and third-party/agency information.

Job Requirements:

• Minimum of 8 to10 years in Human Resources discipline, or HR operations or a combined experience in HR and people management experience equal to a minimum of the 8 to 10-year
• Minimum of 5 years’ experience handling moderate to complex employee relations issues.
• Minimum of 1 to 2 years of specialized leave/ADA and compliance experience.
• Minimum of 1 years’ experience working in an HR Service Delivery System (ticketing system like ServiceNow);
• Proficiency in HRIS platforms and tools (Oracle HCM preferred);
• Ability to work independently.
• Intermediate or higher skills in Microsoft Suite;
• Excellent interpersonal, oral, and written communication skills;
• Highly organized, detail-orientated, and results-driven
• Independent decision making, sound judgment, strong problem-solving, critical thinking and analytical skills;
• Willingness to do hands-on work
• Knowledge of professional best practices, current regulations, and industry trends as they apply to HR-related functions.

Education:

• Bachelor's degree in relevant field required
• SHRM or comparable certification is preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods);
• Exerting up to 10 pounds of force occasionally and a negligible amount of force;
• Subject to indoor and outdoor environmental conditions; and
• Travel (up to 10%) may be required, typically for training or other business needs.