Senior Pensions Administrator

Company:Mercer

Description:

What can you expect:

Are you an experienced pensions professional with a background in Defined Contribution (DC) scheme administration? Ready to take the next step in your career with a global leader in retirement and investment solutions? Mercer is seeking a Senior Pensions Administrator to join our expert team in Dublin or Cork, delivering outstanding service to some of our most high-profile clients.

Why This Role?

As a senior member of the pensions administration team, within the Scheme Unit you would be  responsible for managing a portfolio of DC/DB pension schemes with a focus on key Scheme Unit processes. This role ensures operational excellence, regulatory compliance, and superior client service. It involves leading complex processes, mentoring junior staff, and contributing to continuous improvement initiatives specific to the Scheme Unit’s responsibilities.

We will rely on you to:

Key Responsibilities:

• Operational Delivery: Oversee end-to-end administration of pension schemes, including complex transactions, benefit calculations, and transfers, ensuring accuracy and compliance.
• Scheme Unit Specific Responsibilities:
  • Manage the Annual Personal Benefit Statement process for Active and Deferred Members, ensuring timely and accurate delivery.
  • Check and issue Risk Accounts from insurers to cover scheme members’ death in service and disability benefits.
  • Lead and support scheme projects such as Wind Ups, Active, Deferred & Pensioner Verification Processes, Pension Buy Outs, and ETV/CTV exercises.
• Process Management & Improvement: Identify opportunities for process efficiencies, lead initiatives to streamline workflows, and leverage technology to enhance service delivery.
• Client & Stakeholder Engagement: Build and maintain strong relationships with clients, brokers, insurers, and internal teams, providing expert support and resolving complex issues.
• Quality Assurance & Risk Management: Conduct regular audits, quality checks, and data validation to uphold data integrity and mitigate operational risks.
• Project & Change Management: Lead or contribute to projects, including system upgrades, process redesigns, and strategic initiatives within the Scheme Unit.
• Team Development & Mentoring: Support and mentor junior team members, fostering a culture of continuous improvement and professional growth.
• Regulatory & Compliance Oversight: Ensure ongoing compliance with pension regulations, reporting requirements, and Mercer policies.

What you need to have:

• 5+ years of pension administration experience, including at least 2 years in a senior or lead capacity.
• Proven ability to manage complex schemes and deliver excellent client service.
• Strong organisational, analytical, and communication skills.
• Industry qualifications such as QFA, IIPM, or equivalent are preferred.
• Experience with pension administration systems and data management tools.
• Demonstrated leadership in process improvement and team development.
• Specific experience or knowledge of Annual Personal Benefit Statements, Risk Account management, and scheme project delivery is highly desirable.

What makes you stand out:

• Professional qualification eg APA/QFA
• Experience with various in house systems

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities. 

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [email protected] to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.