Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Manager of Five9’s Early Partner Engagement Program is an individual contributor role. In this position, the individual develops, enables, and coordinates partner adoption of Five9’s AI portfolio for strategic partners globally. Primary responsibilities include working closely within Five9 Global Partner Program, Solution Consultants, Professional Services, Five9 University, and Sales teams to identify, engage, and programmatically enable key partners to drive Five9’s AI portfolio.
Must be able to work cross-functionally within Five9, understand how and why they partner with Five9,and their business objectives. Additionally, this individual must know how best to leverage this knowledge to develop and deploy unique, process orientated, go to market strategies to drive Five9 AI portfolio business.
Key Responsibilities
- Strong presentation, program creation and management, and communication skills
- Work with partner service organizations to develop service offerings around the Five9 AI solutions
- Work with partner to deliver specific AI, GTM sales strategies
- Process orientated with ability to drive detailed actionable partner projects
- Effectively collaborate and communicate with Partner Success and Partner Enablement teams (aka – holistic approach to partner development)
- Generate joint business GTM strategies collaboratively with Five9 Channel Directors and partners
- Drive AI portfolio awareness, campaigns, and lead generation
- Manage program mgt cadence and continuously improve program elements
Qualifications
- Sales and/or Partner Channels Experience
- Experience in recruiting, developing and managing strategic partner alliances/partnerships
- Knowledge of AI trends and marketplace
- Years of experience driving partner related mutual goals, strategies, and objectives
- Ability to build awareness and support of overall strategic benefits of the alliance
- Prior background in service delivery or development of services practices
- Prior experience working in a partner sales organization
- Experience developing and managing cross functional programs
Experience:
- Minimum of 8 years of experience in Partner/Business Development Relations
- Experience interacting with VP/Executive level leadership
- Worked with industry leading consulting organizations who resell customer experience technology
- Bachelor’s degree
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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