Senior Parcel Analyst

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Stord is looking for a Senior Parcel Analyst to optimize our customers’ supply chains and support internal teams with data-driven business decisions. In this role, you will leverage statistical analysis, predictive and historical modeling, simulations, and other analytical methods to identify insights and develop actionable solutions.
Key responsibilities include modeling carrier and customer rates, conducting network and parcel studies, and performing in-depth analyses of cost and service opportunities to drive margin and improve delivery speed. You will build analytics in Omni and other tools, collaborate with Stord’s technology partners, and translate findings into clear, executive-ready presentations.

What You’ll Do:

• Manage analytical projects end-to-end, including intake, data assessment, solution design, analysis, and presentation of results.

• Analyze cost and service performance, identify opportunities, and self-prioritize initiatives to deliver actionable solutions.

• Transform and structure data from internal and external sources to ensure efficiency, stability, and reliability.

• Develop operational reports, forecasts, and dashboards for supply chain and parcel team needs.

• Collect, analyze, and publish parcel KPI data; provide visibility into programs and performance.

• Recommend process improvements and cost-saving initiatives.

• Maintain and evolve parcel- and supply chain-specific dashboards.

• Provide cost and revenue insights to stakeholders, including financial performance and forecasts.

• Communicate professionally with carrier partners to support smooth operations and maintain the customer experience.

• Develop and manage relationships, programs, and processes to support evolving parcel operations.

• Monitor market trends, rates, and new carrier products/initiatives.

• Conduct audits of carriers, services, and vendor performance.

• Review parcel KPIs to maximize service, reduce costs, and identify optimization opportunities.

• Support peak holiday shipping operations as needed.

• Collaborate across departments to ensure coordination and alignment with strategic goals.

• Standardize best practices and recommend improvements to enhance the customer experience.

• Work autonomously, think creatively, and provide timely analytics and status updates to the Manager/Sr. Manager of Parcel.

Basic Qualifications:

• Bachelor’s degree in Supply Chain, Data Science, Engineering, or related field.

• 4–6 years of professional experience in parcel or transportation analytics, with demonstrated growth in responsibility.

• Proven experience leveraging databases and dashboards to inform business decisions.

• Proficiency with at least one Business Intelligence tool (e.g., Omni, Tableau, Power BI, QlikSense).

• Advanced knowledge of Microsoft Excel and Office 365 applications.

• Ability to compile, analyze, and interpret large data sets.

• Experience with MS Power Automate preferred.

• Strong analytical and problem-solving skills, with attention to accuracy and detail.