Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
This is a deeply technical role requiring expert-level understanding of OpenStack internals across major projects including Neutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.
What You’ll Get:
- A collaborative team that’s deeply invested in open source, community contribution, and infrastructure excellence.
- Complex technical challenges that require creative, scalable solutions.
- The opportunity to shape a next-generation private cloud platform built on true open infrastructure principles.
- Access to the latest tools, frameworks, and upstream project developments.
- Design and implement multi-tenant OpenStack infrastructure aligned with open community standards, including network service isolation and tenant-aware resource scheduling.
- Automate the provisioning, lifecycle management, and configuration of OpenStack services and supporting components using Ansible, Terraform, or Pulumi.
- Extend and maintain integrations for core OpenStack services:
o Neutron: Custom network plugins/drivers, L2/L3 routing, BGP, DHCP, and tenant network segmentation (VLAN, VXLAN, Geneve).
o Octavia: HA load balancing with amphora and provider drivers, TLS offloading, Layer 4/7 routing.
o Manila: Share drivers for NFS/CIFS, tenant access control, storage backends.
o Cinder: Block storage provisioning, volume snapshots, multi-attach, backend tuning.
o Nova: Compute resource scheduling, NUMA/cpu pinning, SR-IOV and PCI passthrough.
o Ironic: Bare metal provisioning workflows, BIOS/IPMI automation, PXE and UEFI boot configuration.
o Glance: Image lifecycle management, backing store optimization, image caching strategies. - Contribute to upstream OpenStack projects when needed (bug fixes, driver enhancements, documentation).
- Implement continuous delivery pipelines for OpenStack updates, including patch management, service upgrade testing, and rollback procedures.
- Develop automated monitoring, alerting, and healing mechanisms using GitOps principles and observability stacks (e.g., Prometheus, Loki, Grafana).
- Harden services for high availability, disaster recovery, and scale-out operations.
- Perform deep-dive troubleshooting and performance analysis of OpenStack services across control and data planes.
- Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues.
- 5+ years of experience operating and automating large-scale OpenStack cloud environments, preferably in community-driven or upstream-contributing teams.
- Expert-level proficiency in Infrastructure-as-Code with Ansible, Terraform, or Pulumi.
- Strong hands-on knowledge of Neutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance.
- Strong Linux (RHEL/CentOS/Ubuntu) systems engineering background with advanced scripting in Python, Bash, or Go.
- Fluency with Git, CI/CD pipelines, and automated test frameworks.
- Strong understanding of L2/L3 networking, SDN overlays (VXLAN, Geneve), load balancing (Octavia), and storage protocols (SDS) (iSCSI, NFS, CEPH).
- Demonstrated success building or maintaining multi-region or high-availability OpenStack clusters.
- Experience with container technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) is a plus.
- Ability to write technical documentation and contribute to community wikis or knowledge bases.
- Contributions to upstream OpenStack codebases or participation in SIGs/WGs.
- Familiarity with RBAC, Keystone federation, Barbican (secrets management), and Ceilometer/Gnocchi/Aodh.
- Understanding of security best practices for tenant isolation, microsegmentation, and compliance (e.g., CIS, NIST).
- Background in telco, edge cloud, or large enterprise infrastructure environments.
- Experience building and maintaining automated test environments for OpenStack upgrades and validation (e.g., Tempest, Rally, or custom test harnesses).
- Bachelor’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.
- Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.
- Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.
- Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices.
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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