Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Your Impact on Our Mission
Our Talent Acquisition team finds and hires the people who help Zocdoc give power to the patient. Talent Operations is the engine behind that work - the systems, data, and processes that let recruiters spend their time on people, not on process. We're building this function from the ground up, and this role will be at the center of it.
We're looking for a Senior Manager, Talent Operations to build our talent operations function from scratch. You've done this before - you know what it takes to go from "recruiters cobbling together workarounds" to an operational backbone: clean tooling, documented process, and metrics leaders actually trust.
This is a hybrid IC/manager role. Day to day, you'll be hands-on - configuring tools, building knowledge systems, standing up dashboards. You'll also lead a team of 2 Recruiting Coordinators, with the team expected to grow as the function matures.
Your day to day is…
Tooling & Systems
- Own and optimize our recruiting tech stack (Gem, Greenhouse, BrightHire, etc), ensuring tools are configured to support how the team actually works - not fighting the tools to make process fit
- Identify gaps in the stack, evaluate and recommend new tools or integrations, and manage vendor relationships
- Build and maintain integrations between systems so data flows cleanly across the recruiting lifecycle
Knowledge Management
- Design and build a knowledge management system for the TA team - playbooks, SOPs, onboarding materials, and process documentation that scales as the team grows and evolves
- Keep documentation current as tools and processes change; make it the source of truth, not a graveyard of outdated docs
Data & Analytics
- Partner with TA Leadership and the People Analytics team to build recruiting dashboards and define the metrics that matter - pipeline health, time-to-fill, source effectiveness, quality of hire, and funnel conversion
- Ensure data integrity across systems so reporting is trustworthy and self-serve for TA leaders and business stakeholders
- Turn data into recommendations - not just reporting, but surfacing what the numbers mean and what to do about it
Process & Compliance
- Continually assess and streamline recruiting processes end-to-end to improve efficiency and candidate/hiring team experience
- Partner cross-functionally (Legal, People Systems, Total Rewards) to implement new processes and ensure compliance with internal policy and employment law
- Collaborate with TA managers and leaders to standardize processes globally
Team Leadership
- Manage and develop a team of 2 Recruiting Coordinators, with the team growing over time as the function scales
- Set the standard for how operations work gets done - rigorous, documented, and built to last beyond any one person
You’ll be successful in this role if you have…
- 6-8+ years of experience in Talent/Recruiting Operations, People Operations, or a closely related function, with a track record of building an operations function from scratch
- Deep, hands-on experience configuring and administering an ATS (Greenhouse strongly preferred) and sourcing/CRM tools (Gem or similar); BrightHire or interview intelligence tooling a plus
- Proven experience building dashboards and recruiting metrics/reporting, ideally in partnership with a data or analytics team
- Experience managing or mentoring a coordination team
- Strong project management skills - you can run multiple workstreams simultaneously and bring cross-functional stakeholders along
- Comfortable operating as both an individual contributor and a people leader; you don't need a large team to make an outsized impact
- Experience working in a fast-paced, global organization and adapting to shifting priorities
- Excellent documentation instincts - you write things down so the team doesn't relearn the same lessons twice
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. Certain positions are also eligible for variable pay and/or equity.
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Job Applicant Privacy Notice
Similar Jobs at Zocdoc
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
