Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
We are seeking a strategic, analytical, and operations-minded Senior Manager to lead our Core Support Operations team. This critical function acts as the control center for Samsara’s Global Customer Support organization—owning business performance management, data analytics, and operational program management. In this role, you’ll drive cross-functional initiatives to ensure we meet our KPIs, headcount targets, budget, and strategic goals.
You’ll lead and develop a global team of program managers, business operations managers, and data analysts. The ideal candidate is an expert operator and people leader who thrives in high-growth environments, understands customer support dynamics, and brings a systems-thinking approach to solving operational challenges.
You’ll report directly to the Head of Global Support Operations & Strategy and partner closely with stakeholders across Support, Success, Sales, Product, Operations, and Finance.
This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
- Lead the global Support Operations team across business operations, data analytics, and operations program management.
- Partner with Support leadership to set, track, and deliver KPIs, OKRs, and strategic initiatives.
- Drive quarterly operating rhythms, including headcount, budget, & KPI attainment
- Drive operational support and change management for high-priority business initiatives and RTB (Run-the-Business) enhancements.
- Own and evolve the data infrastructure, analytics models, and dashboards that provide visibility into Support performance and customer experience.
- Act as a strategic thought partner to business unit leaders, driving planning, execution, and operational excellence.
- Develop and mentor a high-performing, globally distributed team.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role:
- 10+ years of experience in operations, strategy, business analytics, and/or consulting in a high-growth, fast-paced environment.
- 5+ years of experience managing and developing teams.
- Strong background in business operations, planning & budgeting, and KPI tracking.
- Excellent analytical and modeling skills with fluency in Excel, SQL, and BI platforms (e.g., Tableau).
- Proven ability to lead cross-functional programs, including experience with strategic planning and execution.
- Strong written and verbal communication skills, including executive-level presentation experience.
- Experience working with global teams and collaborating across multiple time zones.
An ideal candidate also has:
- MBA or advanced degree
- Experience in customer support or contact center operations.
- Familiarity with AI-powered support analytics or automation technologies.
- Background in both SaaS and hardware businesses.
- Experience scaling teams and systems in a hyper-growth company.
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.
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