Senior Manager, Strategy and Business Operations

Description

Sprout Social is looking to hire a Senior Manager of Strategy and Business Operations to our Product team. As a foundational member of the Strategy and Business Operations team, reporting to our VP of Strategy & Business Operations, you’ll partner closely with executive leadership across Product, GTM, and Finance. You’ll help define Sprout’s long-term strategy, drive execution on cross-functional initiatives, and uncover opportunities that accelerate growth. We’re looking for someone who’s endlessly curious, customer-centered, and thrives in navigating ambiguity — someone who can toggle between the 10,000-foot view and the details, and who gets energy from solving hard, high-impact problems. This is an ideal role for someone with a background in strategy, product, analytics, or business operations who’s looking to drive impact across the full business.

Why join Sprout’s Product team?

Sprout believes the best product experiences come from empowered product development teams that develop expertise in their domain and empathize with customer challenges. What’s unique about our product org is that it consists of cross-functional teams we call “squads,” inclusive of product managers, designers, data scientists, and engineers. There are no middle layers and you get to create, iterate and ship our product together as one, autonomous team. As a part of one of these teams, you’ll get to own your roadmap and help make an industry-leading product that delivers on your vision for our customers. If you value research, great UX design, fast execution, constant shipping and a true customer-centric approach, our Product org just might be the place to accelerate your career.

What you’ll do

• Guide prioritization and tradeoff discussions across Product, GTM, and Finance to ensure focus on the highest-impact opportunities
• Lead and support Sprout’s most strategic, high-priority initiatives — from ambiguous problem space to structured, actionable plan
• Partner with cross-functional leaders across Product, GTM, Finance, and Exec to identify opportunities, solve business-critical challenges, and drive alignment
• Develop business cases, operating models, and long-range strategic frameworks that guide company decision-making and inform resource allocation and investment decisions
• Conduct deep analyses of market trends, customer segments, competitive positioning, and product performance to guide positioning and growth roadmap
• Define, track, and operationalize KPIs that align cross-functional stakeholders and ensure accountability
• Translate insights into clear recommendations and narratives for senior leadership and Board discussions
• Help establish the Strategy & Business Operations function, including team norms, rituals, and future hiring practices
• Take a hands-on approach to problem-solving — conducting your own analyses and diving into details while we build out the broader team

What you’ll bring

We’re looking for a structured thinker and strategic operator who can thrive in a fast-paced, collaborative environment — someone who loves solving problems, connecting dots, and driving clarity from chaos.

The minimum qualifications for this role include:

• 7+ years of experience in management consulting, business operations, product strategy, analytics, or related roles
• Strong analytical skills and comfort diving deep into data to drive insights and recommendations (advanced proficiency in Excel/Google Sheets is required)
• Proven ability to lead complex cross-functional initiatives from start to finish
• Experience working in or closely with product, engineering, GTM, or finance teams
• Experience in a high-growth SaaS environment or similarly fast-paced business

Preferred qualifications for this role include:

• Excellent communication skills, both written and verbal — able to craft compelling narratives for senior leaders
• Comfort working through ambiguity and independently structuring solutions to complex problems
• Deep curiosity and a customer-first mindset when approaching problem-solving
• MBA or equivalent graduate degree preferred but not required

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Completing Sprout Social’s onboarding program and developing a foundational understanding of our products and customers
• Building strong cross-functional relationships across R&D, GTM, Finance, and Leadership
• Partnering with the VP of Strategy & Business Operations to define your role’s goals, onboarding plan, and initial focus areas

Within 3 months, you’ll start hitting your stride by:

• Taking ownership of one or more high-priority strategic initiatives
• Delivering insights and recommendations through structured analysis, stakeholder interviews, and business modeling
• Helping shape the team’s operating cadence, rituals, and reporting frameworks

Within 6 months, you’ll be making a clear impact through:

• Leading large-scale, cross-functional efforts that guide product direction or GTM strategy
• Driving alignment on key metrics and decision-making frameworks across teams
• Helping define the roadmap for future SBO hires

Within 12 months, you’ll make this role your own by:

• Becoming a go-to strategic thought partner for leaders across Sprout
• Refining and scaling our operating models for decision-making, planning, and accountability
• Playing a key role in shaping the long-term strategy of our business and product portfolio

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program 

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are:

• Zone 1 (New York, California, Washington): $167,200.00 (min), $209,000.00 (mid), $250,800 (max) USD annually
• Zone 2 (All other US states): $152,000.00 (min), $190,000.00 (mid), $228,000.00 (max) USD annually

The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. 

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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