Senior Manager, Strategic Procurement

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

We seek a Senior Manager, Strategic Procurement to take Procurement from a purchasing function to a strategic sourcing organization, building a corporate change agent by innovating, negotiating, contracting, and improving how we do business. Close interaction and coordination with internal business partners is required. Success will be measured based on ability to learn quickly, prioritize effectively, deliver quantifiable value, keep completion commitments, and overall service to stakeholders. 

• Develop and implement comprehensive supplier and sourcing strategies for the Global Enterprise  that continually improves quality, cost, and service across all Commerce  business operations.

• Drive the sourcing process, lead sourcing, support Master Services Agreements, SaaS, Statement of Work development, and analyze/evaluate rates to optimize supplier engagements.

• Track record of successfully sourcing with a variety of suppliers (e.g., Google, SalesForce, AWS, etc.).

• Lead cross-divisional business teams including Global and Divisional IT teams, Legal, and Finance in the successful implementation of strategies, contract negotiations, and project planning.

• Achieve annual productivity targets within a Global Procurement productivity framework.

• Proactively manage the category by tracking spend by vendor; and developing preferred supplier analysis, with a goal of optimizing the number of suppliers while maximizing year over year savings.

• Work with  internal teams to lead RFP, RFQ, RFI, competitive bids, maintenance renewals, and miscellaneous projects.

• Lead sourcing, support Master Services Agreement and Statement of Work development, and analyze/evaluate rates to optimize supplier engagements.

• Drive process efficiencies and eliminate waste.

• Ensure use of Commerce policies as well as terms and conditions to ensure best in class economics and minimized risk.

• Manage supplier performance against key metrics to drive continuous improvement.

• Research and implement industry best practices.

• Lead the build-out of a strategic procurement function, including scoping the opportunity for early wins, building policies to drive change, and building a roadmap for long-term procurement discipline

• Build a schedule of existing contracts and net new contracts which require renegotiation and build prioritization criteria to determine which should undergo a formal RFP process

• Efficiently conduct supplier negotiations via process driven methodologies (i.e. RFI, RFP, RFQ)

• Increase capacity for strategic sourcing engagements to improve measurable financial results

• Partner with business and budget owners to serve as a critical team member supporting strategic programs, negotiations, contract management, and other priorities.

• Serve as lead negotiator for sourcing agreements that result in quantifiable, positive results

• Quantify and calculate financial benefits of negotiations and program deployments suitable for SVP Finance approval

• Create and present summary-level results to executive management monthly

• Drive cost savings, increased value, and higher ROI in both the information technology space and in marketing spend agreements based on fixed fee, CPC, CPM, and other variable consideration bases

• Work with departmental stakeholders to drive improved vendor management practices, including maintaining quarterly business reviews and roadmap alignment discussions with key vendors

• Manage a procurement administrative specialist in Mexico

• Bachelor’s degree in Business, IT or related field or equivalent work experience required

• Ideally, experience with procurement of Enterprise software tools (Perpetual licenses, Appliances, SaaS) and IT services.

• Strong collaboration, communication, and influencing skills.

• Strong strategic, analytical, and project management skills.

• Won’t compromise values to get results. Results focused.

• 8-10 years’ work experience in Procurement, Finance, or IT, with a history of success in a breadth of prior challenging experiences.

• Advanced expertise with Excel, PowerPoint, and Word is required - must maintain complex spreadsheets. 

• Experience managing a small team, preferably offshore.

• Project management and Six Sigma experiences are differentiators

• A flexible, dynamic, self-demanding, innovative, and proactive individual with a natural bias to take action and deal with ambiguity

• Strong orientation to relationship building, collaboration, confidentiality, and integrity

• Excellent communication skills, including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external suppliers, across global markets.

• Can persevere and is resilient in the pursuit of objectives, willing to take on new challenges; and works to resolve tough issues.

• Able to lead and manage multiple tasks simultaneously and assess priorities appropriately

• Competent level of quantitative and analytical skills to build financial business cases that impact annual operating budgets and value delivered per negotiation or project completion

• Skilled in negotiating, managing, and extracting value

• Strategic, analytical, and adept at problem solving

• Demonstrates and maintains a professional demeanor in all situations

• Takes initiative to find ways to get better results, seeks and takes advantage of ideas, best practices and solutions

• Able to work a hybrid schedule (3 days per week in office)

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(Pay Transparency Range: $134,080-$201,120)

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

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