Senior Manager, Software Engineering

About the Role

We are seeking a hands-on, execution-focused Engineering Manager to lead our Report & Dashboard (RD) team. This team builds and maintains the data access and visualization layer that powers critical business intelligence across our platform. With team members in the U.S. and Armenia and the potential to expand further across North America, this role requires strong leadership, clear communication, and cross-time zone collaboration.

The RD Manager will be responsible for technical direction, people development, delivery execution, and process improvement. The ideal candidate is passionate about building reliable, scalable data products, cares deeply about user experience, and thrives in a fast-paced environment where priorities shift and innovation is constant.

Responsibilities

• Lead, coach, and grow a geographically distributed team of software and data engineers

• Drive execution through Agile/Scrum practices; ensure consistent delivery, retrospectives, and sprint planning

• Define and track engineering effectiveness using metrics (e.g., sprint predictability, incident rates, code quality, deployment frequency)

• Own the end-to-end delivery of features and improvements for reporting, visualization, and dashboard infrastructure

• Guide technical design, implementation, and operational excellence, including modernizing the KPI and reporting framework using DBT and MetricFlow

• Partner closely with Product, Data Platform, and other engineering teams to align on roadmap and cross-team dependencies

• Champion best practices in software development, data modeling, testing, and CI/CD pipelines

• Ensure the team maintains high availability, responsiveness, and performance for near-real-time reporting services

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field (Master's or higher degree preferred)

• 6+ years of experience as a software developer working with distributed and microservice architectures in a SaaS environment

• 3+ years of experience managing high-performing engineering teams, including remote or distributed teams

• Proven leadership in driving the Scrum process, with a strong ability to coach teams through planning, execution, and retrospective cycles

• Demonstrated ability to use engineering KPIs to measure and improve team performance and system health

• Strong technical background in data engineering, analytics platforms, or full-stack systems delivering reporting and BI solutions

• Hands-on experience with modern data stack components such as Snowflake, DBT, Looker, or MetricFlow

• Solid understanding of SQL optimization, KPI computation, and data visualization best practices

• Excellent written and verbal communication skills; able to bridge technical and non-technical audiences

• Experience working across time zones and cultures

Nice to Have

• Experience migrating legacy reporting systems to modern, scalable data stacks

• Familiarity with metadata-driven KPI definition and dynamic SQL generation

• Background in enterprise SaaS or multi-tenant architecture

• Understanding of shift-left testing principles and experience driving early test automation and validation practices within the SDLC

• Exposure to Generative AI technologies to enhance customer experience, such as:

  • Building AI-powered assistants or copilots to help users explore, interpret, or build reports

  • Using LLMs to summarize dashboards or surface insights in natural language

  • Recommending KPIs or visualizations based on user behavior, intent, or data trends

Why Join Us?

You’ll be joining a team that’s deeply committed to empowering customers with data-driven insights. As we evolve our reporting stack to support dynamic, near-real-time, and AI-enhanced capabilities, you will play a pivotal role in shaping the platform’s foundation and leading the team through its next chapter of growth and innovation.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $202,000 USD - $270,200 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.