Senior Manager, Sales Operations: Go-to-Market (GTM) Operations (RapidScale)

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help mid-market through enterprise organizations simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google, as well as a full suite of Private Cloud and Cybersecurity solutions, RapidScale enables companies to turn technology into their greatest competitive advantage. Backed by the strength of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
We are seeking a strategic and detail-oriented Sr. Manager, Sales Operations to join our Go-to-Market (GTM) Operations team. GTM Operations supports Sales and Marketing while partnering across the organization, including - Finance, Product, Delivery, Customer Success teams - to ensure alignment and execution of both day-to-day operations and strategic initiatives. Reporting to Sr. Director GTM Operations, this role is pivotal in driving operational excellence across our sales organizations, enabling scalable growth, optimizing performance, and aligning cross-functional teams to deliver on revenue goals.
Key Responsibilities:
Sales Strategy & Planning:

• Partner with Sales Leadership and finance to support territory design, quota allocation and resource planning.
• Manage forecasting processes, providing analysis and recommendations to improve predictability.

Sales Processes and Performance:

• Design, implement and continuously improve sales processes across the customer lifecycle.
• Monitor and manage pipeline health, forecast accuracy and sales performance metrics
• Drive process improvement initiatives that reduce friction and increase sales productivity.
• Drive the implementation and adoption of sales dashboards and reports to ensure timely, accurate visibility into pipeline health, key performance indicators, and forecast reliability.

Technology and Tools:

• Oversee CRM (Salesforce) strategy and tool adoption, ensuring systems support scalable workflows and accurate reporting.
• Ensure data hygiene and accuracy by embedding disciplined sales processes such as consistent pipeline updates, standardized stage progression, and timely activity logging.
• Evaluate and implement new tools and technologies that enhance sales effectiveness and automation.

Cross-Functional Collaboration:

• Serve as a strategic partner to Sales, Marketing, Finance, Customer Success, Product to align to the go-to-market initiatives.
• Act as a trusted advisor to leadership, providing data-driven insights and operational recommendations.

Leadership:

• Lead, coach, and develop a team of Sales Operations professionals
• Establish clear objectives, monitor performance and provide mentorship to support professional growth.
• Foster a culture of accountability, collaboration and continuous growth.

Qualifications:

• Bachelor's degree in a related discipline (i.e. Business, Marketing, Finance) and 8 years' experience in a related field.
• The right candidate could also have a different combination, such as a master's degree and 6years' experience; a Ph.D. and up to 1 year of experience; or 12 years' experience in a related field
• 3 years of experience in management or lead role
• 3+ years of experience in Sales Operations or Revenue Operations environment
• Experience with, and having advanced proficiency in, Salesforce, Excel, and BI tools (e.g. Power BI)
• Experience in tech or high-growth environments, preferred.