Senior Manager, Reverse Logistics

Permanent

Join us to create change and have an impact in homes around the world.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home!

All about the role:

The Sr. Manager Reverse Logistics is responsibility to provide results-driven leadership to the Reverse Logistics Supply Chain function. This business area leader will be responsible for leading a team of business analysts, operations specialists and managers, developing and executing the strategy to drive damage reduction, inventory management and operational excellence while improving the customer experience. This position is accountable for implementing Electrolux’s best practices to optimize the supply chain and drive continuous improvement in all areas of responsibility and for the department’s key performance indicators including Open Returns, Inbound Returns, Returns Cycle Time, Scrap Expense, Non-sellable Inventory, Reverse Logix Utilization, Damage Rate and RAD as % of Net. 

Where you’ll be:

This position will be based in the HQ, Charlotte Office, North Carolina.

 What you’ll do:

• Accountable for delivering Reverse Logistics departments KPIs, including annual plan cost targets.

• Provide leadership and direction while managing departmental goals and objectives and conduct continuous improvement activities to ensure world-class supply chain performance and objectives are consistently achieved.

• Lead monthly reviews and initiatives with key stakeholders on standardization of customer agreements, policy adherence, guideline adherence and claim rate reduction.

• Collaborate with product quality teams on new product introductions and packaging design initiatives with a focus of sustainability and damage reduction.

• Continuously develops team members through active engagement, problem solving, special assignment, and continuous improvement activities.

• Provide input and data to support ongoing budgeting and strategic planning process.

• Preparing and reviewing action reports, strategic plans for warehouse operations and oversite of returns tracking systems.

• Assist and review plans of warehouse design, product flow and equipment situation.

• Provide support on special projects involving data management and operational efficiencies.

• Work with the inventory team and maintain high levels of accuracy in inventory integrity and daily operations.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; resolving complaints; and anticipating and resolving problems. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Minimum Qualifications:

• Bachelor’s Degree required.

• 7+ years’ experience in Reverse Logistics; multi-site preferred.

• 5+ years of people leadership experience with demonstrated strengths of building and leading high-performance teams.

• Strong analytical skills with basic understanding of statistics and supply chain processes.

• Ability to create and achieve inventory KPIs for the operation and team.

• Advanced experience in the use of the Microsoft Office software (Outlook, Communicator, Excel, Word, PowerPoint)

• Power user of SAP and WMS preferred.

Benefits highlights:

• Medical, dental, vision and life insurance.

• Competitive holiday and vacation time off program.

• Retirement Savings Plan (401(k)) with relevant company contribution.

• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service.

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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