Job Overview:
This role will lead the quality assurance testing efforts for our AP Solutions with primary focus of functional, integration, performance, and regression testing. In addition, this role will drive Quality Assurance approach, automation, defect management, and continuous improvements while ensuring our Pay software delivers scale, resiliency, and customer satisfaction. The Senior QA Manager will collaborate closely with engineering, product, architecture, and operations teams to define quality standards with automation-first approach. The Job requires experience in running enterprise agile teams, have deep knowledge in SaaS architecture and deployment principles.
What You'll Do:
- Define our QA vision, test pyramid/trophy, and governance (Quality CoE/Guild) across AP products.
- Establish and track quality metrics such as defect leakage, test coverage, MTTD, and MTTR.
- Ensure shift-left testing by embedding quality earlier in the SDLC and also via quality gates in CI/CD (build, deploy, release) to enable "shift-left".
- Drive the adoption of test automation across all the tech stacks of AP Solutions including APIs, UI interfaces, and CI/CD pipelines.
- Manage the defect triage process, ensuring quick resolution and root cause analysis.
- Oversee test planning, execution, and release readiness assessments.
- Leverage AI to generate/maintain tests and triage failures; set policy and guardrails.
- Collaborate with SRE and Engineering teams to ensure observability, monitoring, and SLAs are met.
- Improve CI/CD pipeline integration with automated testing to accelerate delivery including contract tests, static analysis, early NFR definition, and more.
- Own test data management (synthetic & masked), prod-like environments, and ephemeral environments.
- Lead, mentor, and grow a high-performing QA team, fostering a culture of ownership and accountability.
- Create an environment that promotes learning; enabling teammates to resolve and remove their own obstacles, while supporting individuals and teams to learn from failing fast.
- Attract, recruit, and retain capable individuals to build high-performant teams; establish mission and purpose for individuals and teams. Perform career coaching and personal development; evaluate performance, including team input; provide guidance and corrective actions.
- Maintain a culture of continuous improvement with a focus on being a best-in-class product delivery organization. Maintain a culture of delivering on-time, on-scope, on-budget, and on-quality and fully accountable for software quality and on-time delivery.
What We're Looking For:
- Bachelors Degree in Computer Science or a related field and 10+ years of experience in software testing and QA, with at least 3+ years in a leadership role.
- Experience supervising professional level Engineering staff through large complex projects
- Strong knowledge of test automation tools (Playwright, Selenium, Cypress, xUnit, K6/Loderunner, Postman) or equivalents.
- Hands-on experience with UI regression testing, API testing, microservices validation, and event-driven architectures.
- Expertise in CI/CD pipelines and integrating automated tests with tools like Azure DevOps, Jenkins, or GitHub Actions.
- Familiarity with AI/ML-driven testing including Agentic AI, observability tooling, and monitoring frameworks.
- Experience with Kafka (or equivalent), queues, schema registries, and contract evolution.
- Excellent problem-solving skills with the ability to drive root cause analysis and continuous improvements.
- Strong leadership, communication, and stakeholder management skills.
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
- Parental Leave: 8 weeks 100% paid by AvidXchange**
- Discounts on Pet, Home, and Auto insurance
- BrightDime Financial Wellness Tool, offered free to teammates
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court
- Tuition Reimbursement up to the federal maximum of $5,250***
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
Top Skills
AvidXchange Charlotte, North Carolina, USA Office
1210 AvidXChange Lane, Charlotte, NC, United States, 28206
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