Senior Manager, Provider Operations

The Senior Manager, Provider Operations, will lead strategic initiatives focused on delivering actionable business insights and maintaining data integrity across provider-facing programs. This role is critical in communicating value and identifying opportunities for providers participating in value-based care. The position requires strong analytical capabilities, cross-functional collaboration,and the ability to manage both people and processes effectively.

What you’ll do: 

• Lead development of business insights and key data reporting processes to support provider performance and engagement.
• Create reports and content that clearly communicate value and highlight areas of opportunity across value-based care programs.
• Oversee internal processes to ensure data accuracy and timely completion of provider reporting, including team CRM (Salesforce) and other platforms; collaborate with product, engineering, and analytics teams to improve data and reporting workflows and dashboards.
• Support performance discussions with providers to improve performance in value based care programs; serve as data & insights subject matter expert in these discussions
• Identify risks to data quality and usability and lead initiatives to mitigate them while enhancing provider experience.
• Identify and utilize automation and AI tools to drive efficiency and continuous improvement across team operations.
• Manage direct reports, providing mentorship and performance oversight

What you’ll need: 

• 7 or more years of experience in healthcare operations, project management, program 
  management, or related fields.
• 2 or more years of experience mentoring and developing junior team members.
• Advanced proficiency in Excel required; experience with Power BI, SQL, Jira, and/or Salesforce is a plus
• Familiarity with value-based care models, risk adjustment, and population health strategies.
• Ability to interpret complex data, identify trends, and apply insights to operational strategies.
• Skilled in managing multiple projects, timelines, and stakeholders in a fast-paced environment.
• Excellent communicator with both technical teams and healthcare providers.
• Ability to quickly learn new platforms and processes.
• Experience working directly with healthcare providers and translating feedback into actionable improvements.
• Demonstrates initiative, critical thinking, and the ability to work independently to resolve issues and drive outcomes.
• Anticipates needs, surfaces issues early, and ensures clarity in cross-functional interactions.
• Bachelor's degree in relevant field required.
• Travel up to 30% for meetings and provider engagement.