Senior Manager, Pfizer Patient Services (PPS) Patient Assistance Programs (PAP)

This posting covers multiple available positions.
Role Summary
The Pfizer Patient Services Patient Assistance Programs Senior Manager is responsible for management of Pfizer's Patient Assistance Programs across Business Units including: Specialty Care, Oncology, and Primary Care. This individual ensures that all solutions are developed, maintained, and scaled in accordance with enterprise standards, compliance requirements, and strategic priorities. The role collaborates cross-functionally to drive consistency and efficiency.
Role Responsibilities
This role will ensure that the ongoing operations of Pfizer's Patient Assistance Programs, including the Institutional Patient Assistance Program (IPAP) are executed to a high standard. This Senior Manager will:

• General responsibilities :
  • Manage PAP programs across BUs that result in exceptional patient and Healthcare Provider (HCP) service delivery at HUB/vendors responsible for PAP operations
  • Develop and measure quality management standards across all PAP vendors, including program needs, performance, cost, and outcomes to better allocate resources appropriately
  • Ensure vendor adherence to PAP Business Rules
  • Ensure program content and tactical alignment to the patient journey

• Program operations :
  • Partner with Patient Services BU Hub Lead to define and align PAP business rules and develop ways of working framework to ensure seamless hand-off processes and an optimized patient journey into PAP.
  • Collaborate with Pfizer Supply Chain team, Pfizer Logistics team, Memphis Distribution Center, PAP vendor, and Finance (as applicable) on volume and budget forecasting
  • Engage with applicable field facing colleagues, as needed, on program requirements
  • Ensure that all PAP program operations comply with external (state and federal) and internal (Pfizer PAP/IPAP Standard Operating Procedure (SOP), Patient Support Program Compliance Requirements) and quality and privacy guidelines
  • Troubleshoot challenges and other operational issues such as shipping issues, product delays, patient appeals, and reimbursement issues
  • Conduct reviews and reporting of monthly PAP data (examples: patients reached, scripts, enrollment), identifying HUB/PAP improvements and flagging any budget needs to the appropriate and approved colleagues
  • Modernize digital/online enrollment and patient, caregiver, and HCP engagement experience

• Vendor management :
  • Manage vendors to ensure accurate and efficient program administration, including but not limited to: call center operations, application processing, medicine fulfillment via mail order pharmacy, or Pfizer Memphis Distribution Center
  • Provide regular guidance to program vendors to ensure Service Level Agreements (SLAs) are met or exceeded
  • Supports and leads SOW development and approvals; manages and monitors vendor budgets to ensure alignment with financial forecasts and contractual requirements.
  • Ensure vendors are compliant with all Pfizer requirements including but not limited to: program, digital, and safety reporting, including adverse events (AE)

• Communications and online assets :
  • Review Pfizer RxPathways website to ensure content is up-to-date and accurate.
  • Collaborate with external agencies, key stakeholders, and Pfizer Digital teams to refresh website as needed, and to review and manage website metrics.
  • Manage inputs to PAP Connect, online enrollment, and product refill platform, ensuring cost efficiencies and patient satisfaction
  • Contribute to strategy behind and creative content for training videos, intended to explain program benefits and enrollment processes
  • Help shape clear communications for HCPs and patients/caregivers on PAP eligibility requirements
  • Support facilitation/development of presentations of the Pfizer RxPathways program to key stakeholders (HCPs, patient advocates, third party groups, etc.), as needed
  • Engage with stakeholders across all levels of the organization

• Data integrity and reporting :
  • Provide input into monitoring and evaluation tools that regularly highlight any potential breakdown/gap in controls at vendor level
  • Maintain close tracking of program metrics, including but not limited to, patients helped, prescription/refill numbers, and enrollment data for PAP and develop tools and processes to ensure data integrity at the vendor
  • Support reporting requirements to various Pfizer entities including the Pfizer Patient Assistance Foundation Board of Directors, the PAP Steering Committee, and Pfizer Inc. quarterly Patients Treated

Basic Qualifications
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelor's degree; advanced degree (MBA, MPH, etc.) preferred
• Proficiency in Spanish a plus
• 6+ years' experience in Biopharma Patient Services Strategy/Operations/ Program Management, Strategy/Management Consulting, or related areas required
• Clear understanding of US health insurance and reimbursement mechanisms
• Demonstrated expertise in vendor and agency management, patient access program operations, website development, and management.
• Demonstrated success in a highly fast-paced setting
• Significant depth in patient services Patient Assistant Programs
• Strong project management and organizational skills, with cross-functional teams of diverse colleagues
• Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders
• Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact
• Commitment to receiving development and coaching from leadership

Other Job Details:

• Last Date to Apply for Job: June 5th, 2026.
• Location: NYHQ
• Ability to travel based on business needs
• NOT eligible for Relocation Package
• This position is hybrid and requires working from site, 2 to 3 days per week from NYHQ

#LI-PFE
The annual base salary for this position ranges from $124,400.00 to $207,400.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
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EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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