Director, People Success

In People Success, our mission is clear: you will collaborate closely with the President of Go-To-Market (GTM) and key global leaders—including the Chief Revenue Officer, Chief Marketing Officer, and Partnerships & M&A teams—to define global strategy and ensure organizational programs align with overarching business goals. In this role, you will leverage high agility, strategic creativity, and expert stakeholder management to diagnose complex departmental needs, formulate executable vision, and lead a high-performing global team through high-priority initiatives that empower our people and scale the organization.

You thrive in a rapidly evolving global environment by navigating ambiguity with agility and creative problem-solving. You are a strategic visionary, an influential communicator, and an expert stakeholder manager capable of bringing cross-functional executives together to execute complex deliverables, while driving long-term organizational value and building high-performing teams.

The Director, People Success will serve as a strategic advisor and partner to senior executive leaders across our global Go-To-Market Functions for our Travel and Expense business. Your 10+ years of experience is demonstrated through your mastery in executive stakeholder management, strategic vision execution, and driving global organizational change.

You are accountable for translating strategic vision into execution at global scale, deploying creative solutions to address complex business needs in close collaboration with international teams and senior cross-functional leaders.

In this role, you will work closely with senior leadership to understand the business, talent needs, and be an advocate for innovation, automation, positive employee experiences, and driving our People Strategy to fruition.

What You'll Do:

• Providing strategic consultation to executive leadership on global organizational design, talent strategy, executive coaching, workforce planning, and enterprise People program development
• Results-driven individual that can build credibility & trust with leaders and employees across all levels
• Deep business acumen and collaborative mindset, with the executional know-how of helping to build & scale teams globally through ongoing development, support and engagement of employees
• Analytical and critical thinking with a metrics-driven approach to talent solutions and the ability to leverage people analytics and insights to create compelling narratives for change to gain sponsorship
• Empathetic partner who actively listens, and provides coaching to employees and managers through complex and confidential situations
• Lead People Success initiatives every quarter to continue to build and improve our foundation as an organization and programs for employees
• Partner with leaders to develop people strategies to further their business objectives
• Identify and deploy impactful people strategies and policies that enable the Sales, Account Management, Customer Success and Marketing  organization to perform and scale effectively as it grows
• Lead and inspire a global team of People Success professionals, driving team performance and operational excellence
• Assess qualitative and quantitative data to identify trends, tell a story, and create ways to support our employees and improve our business.
• Lead investigations or other activities that relates to employee relations as needed
• Lead compensation analyses and talent reviews
• Facilitate workshops for manager,employee enablement, and team building
• Partner in fostering a culture that supports our mission by supporting the design and implementation of engagement and recognition initiatives and programs
• Proven track record of building and improving employee experience at top-notch organizations

What We're Looking For:

• 10+ years of HRBP/ People Partner role in a fast paced environment or high growth tech company
• 5+ years demonstrated success leading and developing high-performing global teams
• Proven expertise in executive stakeholder management, creative problem-solving, and executing strategic vision across complex global organizations 
• Ability to work in a fast moving and changing environment
• Exceptional consultative skills
• Ability to deliver on commitments while working autonomously
• Strong relationship building skills
• A curious and inquisitive nature
• Ability to learn and adapt to changing business priorities
• Resilience and forward-thinking approach
• Must have a “we” vs “i” mentality
• Relevant bachelor or master degree