Senior Manager, People Planning and Programs

Position: Senior Manager, People Planning and Programs

Reports To: Chief People Officer

Location: Remote/USA

About Us

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.

HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

About the Role:

We're looking for a business-driven, execution-focused leader to report directly to our Chief People Officer (CPO) and amplify the impact of our global People team. This role will serve as a force multiplier by driving cross-functional alignment, accelerating strategic people initiatives, and helping us build a more connected, data-driven, and scalable People function. The ideal candidate thrives in fast-paced, remote-first environments, excels at turning strategy into execution, is comfortable with ambiguity, proactively tackles challenges, and is confident navigating across time zones especially between the US and India.

What You'll Be Doing:

• Strategic Planning & Execution:
• Drive priority initiatives for the CPO and people leadership team from ideation to execution.
• Own the incubation and stand-up of current and future critical people programs
• Coordinate across stakeholders to ensure high alignment, speed, and clarity across the people org globally.




• Operational Excellence & Alignment:
• Spot bottlenecks, risks, or misalignments early and act quickly to solve them across people teams and cross functional stakeholders.
• Set up streamlined, scalable processes for project tracking, decision-making, and reporting.
• Partner with Finance and Business Operations teams to help manage budget, workforce planning changes, and key people operating metrics. 
• Work closely with global teams to unify practices, ensuring consistent execution of company-wide people strategies. 




• Communication & Change Management:
• Build and run an internal comms engine for the People team to drive change management and adoption of programs through various channels and mediums
• Ensure communication consistency across US/India teams, aligning everyone around the “why” and the “what’s next.”




• Project Management Office (PMO):
• Build and run PMO function for the people team to oversee high-priority initiatives, ensuring timely execution, follow-ups, and consistent progress tracking.
• Design scalable project management processes and partner cross-functionally with Finance, IT, Legal, and Business Operations to drive planning, budgeting, compliance, and workforce initiatives.
• Establish and maintain regular reporting cadences to track the progress of strategic people initiatives.

What You'll Bring:

• 5-8 years of progressive experience in Chief of Staff, Business Ops, people programs or high-impact project management roles.
• Are obsessed with structure, clarity, and execution—and equally comfortable navigating ambiguity.
• Have experience working across multiple time zones and geographies, especially India and the US.
• Communicate clearly and confidently with executives, cross-functional teams, and frontline leaders.
• Bring strong analytical and problem-solving chops; you don’t just track data—you turn it into decisions.
• Thrive in fast-paced, high-growth, remote-first environments.
• Proficiency with google suite applications and slack 
• Experience in high-growth startups or consulting environments is preferred
• Curious about latest trends in technology and AI is preferred

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.