Senior Manager, Ops Integration

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE'LL NEED

We are seeking a Sr. Manager Ops Integration to represent the voice of Operations at our Global Success Center by driving strategic Ops initiatives to improve Guests’ experience and providing guidance on Ops procedures across various cross functional projects. 

• Exceptional project management abilities and demonstrated ability to navigate multiple priorities. This role will lead some projects (examples: revising current Ops procedures to improve accuracy & speed of service) and be a contributing

• Work with our internal Ops team and Brand Partners (franchisees) to communicate Ops procedure changes and seek feedback on current projects

• Present strategies and results to various levels at Wingstop, from junior team members to our Senior Leadership Team

• Able to build relationships and rally team members toward a common goal. Able to influence across the organization.

• Work in a fast pace, agile environment. Must be able to pivot and successfully manage change.

• This role spends time in our restaurants and at our Global Support Center (GSC).

• Currently this role is an individual contributor, and you may manage people in the future.

• Ability to travel 10% - 15% 

WHAT YOU'LL NEED

• 7–10+ years of progressive experience in restaurant, retail, or multi-unit operations

• 3–5+ years in a corporate operations, field leadership, or cross-functional integration role

• Experience working with franchisees or multi-unit operators strongly preferred

• Proven track record leading cross-functional projects from ideation to implementation

• Experience driving initiatives that improve guest experience, speed of service, or operational accuracy

• Strong business acumen with the ability to translate strategy into executable operational plans

• Data-driven decision-making and comfort interpreting operational KPIs

• Ability to identify gaps in processes and recommend scalable solutions

• Strategic thinker with strong operational and analytical acumen

• Adaptable, agile, and comfortable managing change

• Bachelor’s degree in Business, Operations, Hospitality, or related field required

• MBA or relevant certification (e.g., PMP) preferred

WHO YOU ARE

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

Flavor Perks:

• Unlimited paid time off for exempt employees

• One paid volunteer day of your choice

• Competitive bonus structure for eligible roles

• Team member stock purchase plan

• Health savings or flexible spending account options

• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

• Comprehensive medical, dental, and vision benefits

• Basic life and AD&D insurance provided

• Pet insurance

• Education Assistance

• Wellness reimbursement program

• Paid maternity and paternity leave

Fun is the best Flavor:

• Lunch provided every Tuesday and Thursday in office

• Discount on Wingstop gift cards

• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.