Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Senior Manager — Membership Operations (R&D)
Overview: Lead the strategy and day-to-day delivery of our membership program to drive acquisition, conversion, retention, and revenue. You will translate executive strategy into executable roadmaps, remove operational friction across product, engineering, and commercial teams, manage program-level risks and vendors, and deliver measurable business outcomes.
You’ll be the operational engine that turns membership strategy into measurable growth. Your leadership will directly impact retention, revenue, and long-term customer value.
Key Responsibilities:
Program strategy & roadmap: Help define membership KPIs (acquisition, conversion, churn, LTV), translate business priorities into a multi-quarter roadmap, and set measurable milestones.
Cross-functional delivery: Lead end-to-end program execution by coordinating Product, Engineering, Design, Analytics, Marketing, and Ops to deliver features and experiments on schedule.
Dependency & risk management: Proactively identify and resolve inter-team dependencies and program risks; implement escalation paths and contingency plans.
Resource & vendor management: Allocate resources, manage third‑party vendor relationships, contracts, and SLAs to ensure timely, cost‑effective delivery.
Stakeholder engagement & reporting: Communicate program status, risks, and business impact to senior leadership and sponsors through concise updates and executive presentations.
Process & quality: Maintain operational standards, define repeatable processes (release cadence, change control, post‑mortems), and drive continuous improvement across the membership lifecycle.
Skills Needed:
7+ years program or project management experience, preferably in digital media, subscriptions, or monetization products.
Demonstrated success owning cross‑functional programs that moved subscription or membership KPIs.
Experience managing external vendors and complex integrations.
Strong analytical orientation — comfortable defining KPIs, interpreting A/B tests, and using data to prioritize work.
Excellent written and verbal communication; proven ability to influence senior stakeholders and align teams.
Proactive problem-solver with strong organizational skills and experience in risk/issue management.
Nice to have
Familiarity with membership/subscription economics (LTV, CAC, retention curves).
Experience with product development lifecycle, Agile methodologies, and experiment-driven roadmaps.
Background working with analytics tools (Amplitude, GA), product road mapping tools (Jira, Product Board)
Expected Compensation
$126,000 - $214,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
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