Senior Manager, IT Enterprise Systems

You are a strategic and empathetic technology leader who combines a deep understanding of IT systems with a passion for artificial intelligence, automation, and people development. You have led diverse, high-performing teams that deliver secure, scalable, and intelligent technology solutions. Equally comfortable guiding architectural decisions and setting governance frameworks, you champion responsible AI adoption and operational excellence.

As the Senior Manager, IT, Enterprise Systems, you will lead a growing team responsible for Justworks’ enterprise systems, automation, and AI operations. Your leadership will drive the integration of AI and automation into IT and business workflows—enhancing productivity, improving reliability, and enabling smarter, data-informed operations. You’ll oversee critical enterprise platforms spanning identity and access management (IAM), collaboration tools, and software management and governance (SMG), ensuring the business operates securely and efficiently.

You understand that innovation must be balanced with governance, ensuring AI and IT initiatives align with company values, regulatory requirements, and ethical best practices. You’ll partner closely with peers across Security, Data, and Engineering, fostering a culture of experimentation, transparency, and continuous improvement. Through strategic vendor partnerships, scalable systems, and automation, you’ll empower Justworks employees to do their best work while reducing manual processes and improving system reliability.

A passionate learner and mentor, you’ll guide the next generation of AI and systems engineers toward technical and professional excellence. You’ll build trusted relationships across the organization—from individual contributors to senior leadership—to identify opportunities where IT and AI can make meaningful impact. This is a high-impact, cross-functional leadership role where your vision will shape the future of intelligent, secure, and human-centered technology at Justworks.

• Work with the leadership to create IT strategy and roadmap, and lead the execution of those initiatives to improve IT maturity and achieve IT’s vision, mission and objectives
• Lead and mentor a high-performing team responsible for identity, automation, enterprise systems, and AI operations.
• Drive the strategic direction of software management and governance (SMG), ensuring tools are evaluated, implemented, and maintained with efficiency, compliance, and cost optimization.
• Manage the lifecycle of core SaaS and enterprise platforms such as Google Workspace, Slack, Atlassian, and other critical business systems — ensuring reliability, observability, and strong integrations.
• Partner with Security to strengthen our identity and access management ecosystem — including Okta, SSO, MFA, SCIM, and lifecycle automation.
• Partner with Security, Compliance, and Legal to align IT systems with SOC1/SOC2, data privacy, and regulatory standards.
• Develop and oversee automation initiatives that streamline processes, reduce manual touchpoints, and improve the employee experience.
• Establish and maintain AI governance and enablement frameworks, ensuring the responsible use of generative AI and automation tools across the business.
• Provide mentorship and direction to the Senior AI Operations Engineer and related AI operations functions, ensuring alignment with IT and enterprise objectives.
• Manage and optimize Google Cloud Platform (GCP) environments that support enterprise systems, automation pipelines, and AI-driven workflows.
• Partner cross-functionally with Data Engineering, Product, and Security to identify opportunities where AI and automation can increase productivity and deliver measurable value.
• Oversee vendor relationships, software renewals, and performance evaluations to ensure Justworks’ technology investments are strategic, efficient, and secure.
• Track and report key performance indicators for system availability, automation success, license utilization, and governance maturity.

As a Senior Manager, IT, Enterprise Systems, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” 

• 10+ years of IT systems or infrastructure experience
• 5+ years managing and leading technical teams, with a preference of managing managers
• Demonstrated expertise in building IT strategy, executing roadmaps, and managing programs across enterprise.
• Proven success in leading IT system management, technology governance, and IT operations
• Solid experience in automation and improving efficiencies and effectiveness of IT, 
• Expertise in identity and access management, SaaS governance, and cloud infrastructure (Google Workspace, Okta, GCP, Slack, Atlassian).
• Experience implementing AI or automation workflows (e.g., LLM integrations, RPA, workflow orchestration, or data-driven automation).
• Familiarity with AI governance, model lifecycle management, and compliance frameworks.
• Strong understanding of SOC1/SOC2, data privacy, and responsible AI principles.
• Hands-on experience with automation and integration tools (e.g., Okta Workflows, APIs, BetterCloud, Torq, Zapier for Enterprise).
• Exceptional communication and stakeholder management skills, with experience influencing technical and executive audiences.
• Certifications such as GCP Cloud Architect, Okta Certified Professional, or relevant AI/ML certifications are highly valued.

The base wage range for this position based in our New York City Office is targeted at $165,000.00 to $181,500.00 per year.

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