Sr. Manager Onboarding Fraud Lead, Lending Products

SoFi’s Risk Management team has responsibility for ensuring growth in all products offered and other member-related activities are consistent with the company’s risk appetite. The team holistically manages Enterprise, Consumer Lending products, Credit Cards, Deposit Products, Fraud Prevention, Portfolio Management, Infrastructure, and Business Operating risks. In addition, Risk Management directly manages enterprise partners, ensures strong compliance with regulations, and works to ensure risk policies enable a member-first experience.

Onboarding Fraud Lead will have the responsibility for partnering with cross-functional teams (Mortgage and Home Equity Operations, Product, Engineering, Credit Risk, Collections, Legal, Compliance, 2LoD) to drive the first line of defense on all Onboarding Fraud prevention policies and strategies related to Mortgage and Home Equity products. Successful candidate will also collaborate with other leads to drive standardization of fraud prevention controls across other lending products leveraging cutting edge analytics and proactive reporting. The goal is to develop, implement and optimize an end-to-end Fraud prevention strategy.

This role reports directly to the Director of Onboarding Fraud Prevention, Lending Products.

What you’ll do:

Innovate: Bring your brightest ideas to build best-in-class Mortgage and Home Equity Fraud Prevention strategies.

Data-Driven: Conduct in-depth analysis of portfolio and industry fraud trends to identify emerging risks and vulnerabilities

Iterate, learn, innovate: We are all responsible for innovation and must embrace data-driven decisions. This includes working closely with key stakeholders, including Credit Risk, Product, Engineering, Operations, Data Science, Legal and Compliance to deliver effective solutions.

Build the Future: Work collaboratively with the Data Science team or 3rd party vendors to identify opportunities to design or buy new machine learning models.

Be a Fraud Prevention SME: Stay abreast of industry best practices, technology, and regulatory developments in the fraud space and incorporate them into SoFi’s fraud strategy.

Control Risk and Drive Performance Outcomes: Understand Fraud risk (3rd party, 1st party, and Synthetic) and develop approaches to mitigate Fraud loss and responsibly grow revenue. Monitor performance of strategies and portfolios. Document and communicate results and escalate issues as necessary. Identify gaps/opportunities and drive actions.

Grow, Grow, Grow: Be inspired by dynamic leaders and our rapidly growing business. We are recruiting the best, brightest, and passionately quantitative team members.

What you’ll need:

• 5+ years experience in fraud prevention and analytics in financial institutions
• Proven track record of developing and implementing successful fraud prevention strategies

Good to have:

• Experience in Mortgage and/or Home Equity fraud prevention strategy
• Experience with onboarding fraud controls and strategies

Strong background in utilizing technology, AI, and automation, including third-party solutions, to enhance fraud strategies

• Strong analytical and problem-solving skills, with the ability to translate patterns from large datasets into digestible and actionable insights that inform strategy
• Proficiency in SQL and Python
• Excellent communication and interpersonal skills, with the ability to influence and build consensus across different levels and functions
• Outcome-oriented mindset with a strong bias for action
• Comfort working and effectively communicating in a fast-paced, dynamic environment
• A history of success in leading initiatives and driving results through collaboration and doing hands-on work
• Experience defining and driving a roadmap based on company performance goals
• A curiosity that will enable you to digest the Tala loan product business model quickly and find opportunities to create value