Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Fintech at Toast is centered around payments, lending, and employees. The Fintech Strategy team is the strategic execution arm for this business. We set direction, run the operating system, and deliver high-impact initiatives that fuel growth.
As Senior Manager, Fintech Strategy, you’ll have the opportunity to shape the strategic direction for Toast’s Fintech offerings, working closely with Go-To-Market, Product, Customer Success, and R&D teams. You will drive critical business initiatives, develop new monetization strategies, and execute operational processes to ensure the continued growth of our Fintech business. You will also play a key role in ensuring alignment across cross-functional teams, driving impactful outcomes through strong collaboration and data-driven decision-making.
About you: You are a problem-solver who thrives in complexity, knows how to structure ambiguity, and loves balancing quantitative analysis with qualitative insights. You’re a self-starter who collaborates well, inspires alignment, and drives results. Above all, you’re excited to help restaurants grow through innovative Fintech solutions.
About this roll* (Responsibilities)
- Define and lead initiatives across payments, lending, and payroll products.
- Own the planning, reporting, and performance management cadence for the part of the Fintech org to ensure goals, metrics, and priorities are aligned and executed.
- Analyze market trends, customer feedback, and competitive intelligence to optimize pricing, packaging, and customer experience.
- Build business cases for new monetization strategies and lead cross-functional efforts to bring them to life.
- Support product launches, operational changes, and pricing adjustments, partnering with Sales and Customer Success teams.
- Continuously monitor the Fintech landscape to identify emerging trends, uncovering opportunities to enhance Toast’s offerings and maintain competitive advantages.
Do you have the right ingredients*? (Requirements)
- Bachelor’s degree and 7+ years of equivalent work experience, preferably in strategy consulting, corporate strategy, operations for high-growth technology, or venture capital
- Demonstrated experience with strategic/operational projects that have many facets and moving parts
- Leadership and general management skills, especially in gaining alignment with different stakeholders
- Strong time management, organizational, and relationship skills
- Superior verbal, written, and presentation communication skills
- Proven ability to develop relationships and problem solve with cross-functional partners
- Strategic thinker and tactical executor able to shift from big picture to detailed operations
- Excellent analytical skills with the ability to uncover insights to solve complex problems; SQL is a plus
- Team player with an excellent track record of success in fast-paced environments with changing priorities
- Understanding of the FinTech industry
- Motivated and action-oriented
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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