Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
This role, reporting to the Director of Centralized Enablement, leads a team of Project Managers who are responsible for the end-to-end delivery of enablement and education initiatives for new launches and features to support product proficiency across customers and global Customer Success teams at Toast. This leader provides operational oversight across planning, execution, and launch, ensuring clear inputs, defined success criteria, aligned timelines, and strong cross-functional coordination.
The team this leader will oversee drives complex, cross-functional efforts such as enterprise-wide product launches, partnering closely with content teams, Enablement program managers, Customer Success, Product, Marketing, and Sales. As a Senior Manager, you will ensure education touchpoints launch on time, outcomes are measured against strategic goals, and continuous improvements are made- while delivering a consistent, high-quality project management experience for the teams they support.
A day in the life (Responsibilities)
Leads and develops a team of Project Managers, providing coaching, mentorship, and strategic direction to foster operational excellence, stakeholder influence, and professional growth within the team, and serving as an escalation point when needed.
- Collaborate with leaders in Product & Engineering Go-to-Market Teams, Customer Care, Onboarding, and Customer Success to assess, improve upon, and maintain processes and standards that will allow for Enablement’s continued growth and team scalability.
- Oversees the enablement project portfolio, managing capacity, prioritization, and delivery timelines across cross-functional initiatives to ensure on-time execution, alignment with strategic goals, and consistent achievement of quality and performance standards.
- Ensures all projects define clear input → behavior → output metrics tied to measurable business outcomes.
- Owns standardized project frameworks (intake, prioritization, metrics tracking) to ensure consistency and cross-functional alignment.
What you'll need to thrive (Requirements)
Minimum of 4 years experience in Enablement, Project Management, Consulting, Product Management or an Operations role in a fast-paced, high-growth, and high-output environment
- 3+ years of people management experience, with a proven ability to coach, develop, and inspire project managers or enablement professionals.
- Knowledge of SaaS release processes
- Proven ability to analyze trends, recommend and gain buy-in on the right solutions for complicated business needs, and follow through to completion
- Confident working in a fast-paced, ever-changing environment with ambiguity
- Experience leading large cross-functional initiatives
- Passionate about technology, hospitality, and developing people
- Creative, analytical, and execution-oriented
Ability to effectively operate both strategically and tactically
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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