Senior Manager, Employee Listening

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

We are at the intersection of award-winning entertainment and cutting-edge technology, powered by our culture and some of the most innovative and collaborative talent in the world. At the center of this is the Netflix Talent (People/HR) team, who are responsible for identifying, attracting, and developing Netflix's team of stunning colleagues. 

About Talent Analytics: 

Talent Analytics focuses on generating meaningful insights from people data that can help leaders inform decisions around our business, our workforce, and our Talent strategy, programs and practices. The team also focuses on maintaining the health and quality of our people data, also called data governance, as this is a critical dependency for generating insights. The team partners with leaders across Netflix and the Talent organization to understand the business context for key questions or challenges that the organization is seeking to address. While the team works most closely with our Global Business Practices (GBP) teams to influence and inform decisions at a program level, some projects bring the group into direct collaboration with business leaders and their HRBPs. The team leverages its diverse backgrounds and an interdisciplinary approach to define the solution best suited to address the question at hand, whether it’s designing data and insights products, developing measurement strategy for new programs or leveraging advanced analytical and statistical methods to deeply understand a topic.

The Role: 

We are seeking an experienced Sr. Manager, Employee Listening to work alongside the Head of Talent Analytics and the Talent Analytics team to help shape and lead our strategy around employee listening, including surveys and qualitative research. This role will play a crucial role in strengthening our culture of feedback by creating listening mechanisms that effectively capture the employee voice and delivering those insights at scale to actively inform decision-making.

Key Responsibilities:

• Develop a scalable and agile employee listening strategy that supports our broader Talent Strategy and business objectives

• Design, implement and analyze census, pulse, lifecycle surveys and other feedback mechanisms in alignment with the broader employee listening strategy

• Architect a framework for decentralized listening in partnership with stakeholders across Talent, Technology and Legal/Privacy

• Evolve survey and sentiment reporting in alignment with the broader Talent Analytics scaled insights strategy

• Design an approach to scaling qualitative research: focus groups, interviews, etc.

• Partner with the Talent Analytics Research team on deep dive projects and applications of sentiment data

• Coordinate closely with teams across Talent to define sentiment measurement objectives (e.g., talent management, learning and development)

• Build and lead a world-class employee listening team

Qualifications:

• 10+ years of experience in employee listening, people analytics or other quantitative HR functions, including 4+ years of people management

• Proven track record of designing, implementing, and managing large-scale employee listening programs in large, matrixed organizations 

• Demonstrable track record of stakeholder management, executive influence, and partnership

• Demonstrated success translating insights into action, partnering with business leaders and researchers to drive change and measure impact

• Deep, relevant technical experience in surveys and qualitative research: design methodology, psychometrics, construct/content validation, ethnography, etc.

• Strong business acumen and a user-centric approach

• Ease operating in a complex, cross-functional, geo-distributed organization

• Experience designing listening strategies that are culturally sensitive and effective across global, diverse populations

• Highly adaptable and comfortable navigating ambiguity and change

• Exceptional communication across technical, non-technical teams, and levels of seniority

• Experience with scaled survey platforms (e.g., Qualtrics) and analytics/BI tools

This role is location-flexible within the US, with a preference for our office locations in Los Gatos and Los Angeles.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $230,000 - $610,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix is a unique culture and environment.  Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.