Senior Manager, Customer Development FL

Position Title: Senior Manager, Customer Development - FL
Location: Remote, Florida

Where Conviviality is at work.  

Pernod Ricard is a global premium spirits and wine company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, The Glenlivet® Gin, and Skrewball™ whiskey, as well as many more superior wines and exquisite champagnes! 

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard.   

Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business! 

The salary range for this role, based in Florida, is $122,080.00 to $152,600.00. The range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Job Summary:
At Pernod Ricard USA, we’re redefining how we build relationships with our most influential customers. As Senior Manager of Customer Development, you’ll lead a high-performing team focused on driving growth and visibility across key on-premise accounts. This role is central to our commercial strategy, blending data-driven decision-making, team leadership, and cross-functional collaboration to deliver exceptional results across our portfolio.

Who will love this job

A strategic and people-focused leader who thrives in a fast-paced, customer-centric environment. Someone who is passionate about building strong partnerships, developing talent, and using data to drive performance. A collaborative problem-solver who can navigate complexity and inspire teams to deliver results. If you’re entrepreneurial, analytical, and energized by customer engagement, this role is for you.

Major Responsibilities / Accountabilities

Key Account Management & Strategy

• Develop and execute strategic plans for key accounts, identifying high-potential outlets and aligning internal resources for maximum impact.

• Partner with state and market leadership to ensure optimal account coverage and execution of brand programs.

• Track performance across the full portfolio and maintain awareness of competitive and category trends.

Execution, Activation & Insights

• Oversee in-market activations, brand visits, and sponsorships, ensuring alignment with commercial priorities.

• Utilize data tools to monitor team productivity and program effectiveness, adjusting strategies as needed.

• Coordinate with Brand Ambassadors, Field Marketing, and eCommerce to support customer-specific initiatives.

Operational Excellence & Collaboration

• Ensure consistent use of data platforms (e.g., PRIME) and compliance with activation budgets and KPIs.

• Collaborate with internal teams and distributors to streamline POS logistics, reporting, and customer feedback loops.

• Provide sales enablement support and localized selling materials to enhance field execution.

Team Leadership & Development

• Drive a culture of inclusivity, accountability, and performance through coaching, feedback, and clear goal setting.

• Conduct monthly performance huddles and ensure data-driven decision-making across the team.

• Partner with cross-functional leaders to share best practices and align on customer development strategies.

What’s in it for me?

Being part of an inclusive and diverse company where professional development and internal career mobility is front-and-center to our talent strategy. This means your career at Pernod Ricard has many possibilities. You'll be part of a culture that celebrates the rich diversity of our people across the globe and be part of our long-standing commitment to making exceptional products, giving back to our communities, and honoring our responsibility to preserve the environment.

Required qualifications

• 7–10 years of sales or management experience, preferably in wine, spirits, or consumer goods.

• Proven leadership skills with experience coaching and developing teams.

• Strong analytical, organizational, and interpersonal abilities.

• Proficiency in data tools and dashboards to drive strategy and performance.

• Willingness to travel up to 50%.

When you join Pernod Ricard, you’ll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it’s what brings our culture to life. 

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid option with flexibility to work remotely 2 days a week. As a global employer, we understand that not everyone’s working hours are the same, and we empower our employees to work the hours that make the most sense for them and their team’s schedules.  

We offer employees great benefits and perks to toast to a life filled with support. Check out PRUSABenefits.com for details. 

Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms.

Pernod Ricard USA is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.  To request reasonable accommodation during the application process, contact us at [email protected].

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